Medical Assistant (MA) - Urgent Care

ConvenientMD • Saco, ME

1d

About The Position

As a Medical Assistant at ConvenientMD, you will support high-quality patient care, assist healthcare providers, and help ensure smooth clinic operations. You will interact with patients, perform clinical tasks, maintain electronic health records, and collaborate with the clinical team to coordinate care. The role requires 12-hour shifts, including nights, weekends, and holidays, and may involve travel to nearby clinics for coverage or training.

Requirements

• High school diploma or GED.
• Medical Assistant certification and at least one year of experience, or two years of experience working as a Medical Assistant.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts. Full-time: three shifts per week, including at least four Saturday or Sunday shifts per month. Part-time: two shifts per week, including at least two Saturday or Sunday shifts per month. Per diem: four shifts per month, ideally one shift each week.
• Flexibility to work nights, weekends, and holidays.
• Ability, if needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts, which may be outside the primary clinic within a one-hour commute.
• Compassionate, authentic, and patient-focused approach, with kindness and understanding toward others.
• Strong written and verbal communication skills, including the ability to raise concerns and communicate directly with colleagues and patients.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative team-player mindset.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Welcome and assist patients, answer questions, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Offer guidance on lifestyle modifications, preventive healthcare, and follow-up care.
• Address patient questions and concerns to help them understand their health status and treatment options.
• Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
• Perform basic clinical procedures, including taking vital signs, obtaining medical histories, phlebotomy, and assisting with minor medical procedures.
• Accurately document patient information and maintain electronic health records in compliance with privacy regulations.
• In New Hampshire and Maine only, administer prescription medications under the supervision and direction of licensed healthcare providers and in accordance with state regulations.
• Prepare and administer medications accurately, understanding dosages, routes, and potential side effects.
• Coordinate patient care with the clinical team and communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge when needed.
• Welcome and support the training of new clinic team members.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED