Medical Assistant (MA) - Urgent Care

ConvenientMD•Dedham, MA

About The Position

ConvenientMD is seeking a Medical Assistant to support high-quality patient care and smooth clinic operations in an urgent care setting. The role involves interacting with patients, assisting healthcare providers, performing clinical tasks, documenting care, and coordinating with the clinical team. Medical Assistants may administer prescription medications under licensed-provider supervision in New Hampshire and Maine. The position requires 12-hour shifts. Full-time employees work three shifts per week, including at least four weekend shifts per month. The role requires flexibility to work nights, weekends, and holidays, and travel to nearby clinics or training locations may be required. The listed hourly pay range is $20.22–$28.02, with final compensation based on factors including location and relevant experience.

Requirements

High school diploma or GED.
Medical Assistant certification with at least one year of experience, or two years of experience working as a Medical Assistant.
Current Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
Ability to work 12-hour shifts. Full-time schedule: three shifts per week, with at least four shifts per month on a Saturday or Sunday.
Flexibility to work nights, weekends, and holidays.
Ability, if needed, to work at least three other ConvenientMD locations within one hour of the primary clinic.
Ability to travel for training shifts at locations within a one-hour commute.
Ability to maintain patient confidentiality and handle patient information in accordance with HIPAA regulations.
Strong written and verbal communication, collaboration, and patient-service skills.
Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.
Compassionate, patient-focused, trustworthy, proactive, and able to work effectively as part of a team.

Nice To Haves

One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

Welcome and assist patients, respond to questions, and provide information about medical conditions, treatment plans, and medications.
Explain prescribed medications, including dosage instructions and potential adverse reactions, and provide guidance on lifestyle changes, preventive care, and follow-up care.
Conduct preliminary evaluations to triage patients and assess the urgency of their medical needs.
Take vital signs, obtain medical histories, perform phlebotomy, and assist with minor medical procedures.
Document patient information accurately in electronic health records and follow privacy regulations.
In New Hampshire and Maine, administer prescription medications under the supervision and direction of licensed healthcare providers, following applicable regulations and safe administration techniques.
Communicate patient information and updates to providers and other healthcare professionals, and coordinate patient care with the clinical team.
Collaborate with providers on discharge plans and assist with discharge as needed.
Welcome and support the training of new clinic team members.
Work required 12-hour shifts, including scheduled weekend shifts, and travel to other nearby clinics or training locations when needed.

Benefits

Urgent care services at no cost to team members and their families.
Health insurance.
Dental insurance.
Vision insurance.
Company-paid short-term disability.
Optional pet insurance.
401(k) match after one year of service.
Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
Discounts on hotels, travel, entertainment, restaurants, and other services and products.
Collaborative team environment that encourages professional growth.