Medical Assistant (MA) - Urgent Care

ConvenientMD • Augusta, ME

1d

About The Position

ConvenientMD is hiring a Medical Assistant to support high-quality patient care and smooth clinic operations in an urgent care setting. The role involves interacting with patients, helping them understand their conditions and treatment, supporting clinical procedures and documentation, and coordinating care with providers and other clinical team members. Medical Assistants may administer prescription medications under licensed-provider supervision in New Hampshire and Maine, subject to applicable state regulations.

The schedule depends on employment status. Full-time staff work three 12-hour shifts per week, including at least four Saturday or Sunday shifts per month. Part-time staff work two 12-hour shifts per week, including at least two Saturday or Sunday shifts per month. Per-diem staff work four 12-hour shifts per month, ideally one shift each week. Employees must be flexible to work nights, weekends, and holidays, travel for training, and, if needed, work at up to three other ConvenientMD locations within an hour of their primary clinic.

Requirements

• High school diploma or GED.
• Medical Assistant certification and at least one year of experience, or two years of experience working as a Medical Assistant.
• Current Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts according to the schedule for the applicable employment status.
• Flexibility to work nights, weekends, and holidays.
• If needed, ability to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts, which may take place outside the primary clinic within a one-hour commute.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.
• Compassionate, patient-focused approach and ability to support patients with kindness and understanding.
• Proactive, confident written and verbal communication, including raising concerns as they arise.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Enjoys collaboration and contributing to a strong team dynamic.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Welcome and assist patients, answer questions, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Provide guidance on lifestyle modifications, preventive healthcare, and follow-up care.
• Address patient questions and concerns to support understanding of their health status and treatment options.
• Conduct preliminary patient evaluations and triage to help determine the urgency of medical needs.
• Perform basic clinical procedures, including taking vital signs, obtaining medical histories, performing phlebotomy, and assisting with minor medical procedures.
• Accurately document patient information in electronic health records while complying with privacy regulations.
• In New Hampshire and Maine, administer prescription medications under the supervision and direction of licensed healthcare providers, following state regulations and guidelines.
• Prepare and administer medications accurately, understanding dosages, routes, and potential side effects.
• Communicate patient information and updates effectively with providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge when needed.
• Welcome and support the training of new clinic team members.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED