Medical Assistant (MA) - Urgent Care

ConvenientMD • Burlington, MA

1d

About The Position

ConvenientMD is hiring a Medical Assistant to provide high-quality patient care, assist healthcare providers, and support smooth clinic operations. The role involves welcoming and assisting patients, explaining prescribed medications and care instructions, supporting clinical procedures and patient evaluations, maintaining electronic health records, and coordinating care with the clinical team. The position requires 12-hour shifts, including weekend shifts, and flexibility to work nights and holidays. Employees may need to travel to other clinics within one hour of their primary clinic and travel for training shifts.

Requirements

• High school diploma or GED.
• Medical Assistant certification and at least one year of experience, or two years of experience working as a Medical Assistant.
• Current Basic Life Support (BLS) certification from the American Heart Association or American Red Cross. CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts. Full-time employees must work three shifts per week, including at least four Saturday or Sunday shifts per month.
• Flexibility to work nights, weekends, and holidays.
• Ability, if needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts, which may take place within a one-hour commute of the primary clinic.
• Ability to maintain patient confidentiality and handle patient information in accordance with HIPAA regulations.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.
• Compassionate, patient-focused approach and ability to communicate and collaborate effectively with patients, colleagues, and stakeholders.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Engage with patients professionally, answer questions, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Offer guidance on lifestyle modifications, preventive healthcare, and follow-up care.
• Conduct preliminary evaluations to triage patients and assess the urgency of their medical needs.
• Take vital signs and medical histories, perform phlebotomy, and assist with minor medical procedures.
• Document patient information accurately in electronic health records and comply with privacy regulations.
• In New Hampshire and Maine only, administer medications under the supervision and direction of licensed healthcare providers, following state regulations and guidelines.
• Coordinate patient care with clinical team members and communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and, when needed, help with discharge.
• Welcome and support the training of new clinic team members.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products such as hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED