Medical Assistant (MA) - Urgent Care

ConvenientMD • Sturbridge, MA

22h

About The Position

ConvenientMD is seeking an Advanced Emergency Medical Technician (AEMT) to join its urgent care team and provide high-quality patient care across New England. The role supports clinical operations in a collaborative setting and offers opportunities to develop clinical skills while working with providers and other clinical staff.

The AEMT engages with patients, answers questions about medical conditions and treatment plans, explains prescribed medications, and provides guidance about lifestyle changes, preventive care, and follow-up. The role includes triaging patients, taking vital signs and medical histories, assisting with minor procedures, and accurately documenting information in electronic health records in accordance with privacy requirements. In New Hampshire and Maine only, the AEMT may administer prescription medications under the supervision and direction of licensed healthcare providers and in accordance with state regulations.

The AEMT coordinates with the clinical team, communicates patient information and updates, collaborates with providers on discharge plans, and supports the training of new clinic team members. The schedule may be full-time, part-time, or per diem. Shifts are 12 hours, and the role requires flexibility for nights, weekends, holidays, travel to training shifts, and—if needed—work at other ConvenientMD clinics within a one-hour travel distance of the primary clinic.

Requirements

• High school diploma or GED.
• State license as an Advanced Emergency Medical Technician (AEMT).
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts. Full-time availability requires three shifts per week and at least four Saturday or Sunday shifts per month; part-time requires two shifts per week and at least two Saturday or Sunday shifts per month; per diem requires four shifts per month, ideally one per week.
• Flexibility to work nights, weekends, and holidays.
• Ability to travel for training shifts, which may be outside the primary clinic within a one-hour commute.
• If needed, ability to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Effective written and verbal communication and ability to build positive relationships with patients, team members, and organizational stakeholders.
• Proficiency with Microsoft Office Suite or related software and ability to learn Experity and other business systems.
• Compassionate, patient-focused approach; proactive communication; trustworthiness; and ability to collaborate as part of a team.

Nice To Haves

• National AEMT certification.
• One to two years of experience as an AEMT.
• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Engage with patients professionally, answer inquiries, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Provide guidance on lifestyle modifications, preventive healthcare, and follow-up care.
• Address patient questions and concerns about health status and treatment options.
• Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
• Take vital signs and medical histories and assist with minor medical procedures.
• Accurately document patient information in electronic health records in compliance with privacy regulations.
• In New Hampshire and Maine only, administer prescription medications under the supervision and direction of licensed healthcare providers and in accordance with state regulations.
• Prepare and administer medications accurately, understanding dosages, routes, and potential side effects.
• Communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge as needed.
• Welcome and support the training of new clinic team members.
• Work required 12-hour shifts, including the applicable weekend shift minimum for the selected employment schedule.
• Travel to training shifts and, if needed, work at other ConvenientMD locations within one hour of the primary clinic.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and discounts on services and products such as hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED