Medical Assistant (MA) - Urgent Care

ConvenientMD • Nashua, NH

7d • Onsite

About The Position

ConvenientMD is hiring a Medical Assistant to support high-quality patient care and smooth clinic operations at its urgent care centers. The role includes welcoming and assisting patients, answering questions about their health and treatment, conducting preliminary evaluations, performing basic clinical procedures, maintaining accurate electronic health records, and coordinating with providers and the broader clinical team. In New Hampshire and Maine only, the Medical Assistant may administer prescription medications under the supervision and direction of licensed healthcare providers. The role also includes supporting new team members’ training and may involve discharge support.

The position requires 12-hour shifts. Full-time schedules consist of three shifts per week, including at least four weekend shifts per month. Team members must be flexible to work nights, weekends, and holidays, travel to other nearby clinic locations if needed, and travel for training shifts. The posting also describes part-time and per-diem scheduling options.

Requirements

• High school diploma or GED.
• Medical Assistant certification with at least one year of experience, or two years of experience working as a Medical Assistant.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts. Full-time employees must work three shifts per week, including at least four shifts per month on a Saturday or Sunday.
• Flexibility to work nights, weekends, and holidays.
• Ability, if needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts, which may occur outside the primary clinic within a one-hour commute.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Effective written and verbal communication and ability to maintain positive relationships with patients, team members, and organizational stakeholders.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.
• Compassionate, authentic, and patient-focused approach; proactive communication; trustworthiness; and ability to collaborate as a team player.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Welcome and assist patients professionally, responding to inquiries about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Provide guidance on lifestyle modifications, preventive healthcare, and follow-up care.
• Address patient questions and concerns to support understanding of their health status and treatment options.
• Conduct preliminary evaluations to triage patients and assess the urgency of their medical needs.
• Perform basic clinical procedures, including taking vital signs, obtaining medical histories, phlebotomy, and assisting with minor medical procedures.
• Accurately document patient information in electronic health records while complying with privacy regulations.
• In New Hampshire and Maine only, administer prescription medications under the supervision and direction of licensed healthcare providers and in accordance with state regulations and guidelines.
• Prepare and administer medications accurately, understanding dosages, routes of administration, and potential side effects.
• Coordinate patient care with clinical team members and communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge when needed.
• Welcome and support the training of new clinic team members.
• Work 12-hour shifts according to the applicable full-time, part-time, or per-diem schedule, including required weekend shifts.
• Work nights, weekends, and holidays as needed, and travel to other nearby clinics or training locations when required.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products such as hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED