Medical Assistant (MA) - Urgent Care

ConvenientMD•Bangor, ME

2d•Onsite

About The Position

ConvenientMD is hiring a Medical Assistant to support high-quality patient care, assist healthcare providers, and help ensure smooth clinic operations. The role involves engaging with patients, providing information about medical conditions, treatment plans, medications, preventive care, and follow-up, and addressing questions and concerns. Medical Assistants also conduct preliminary patient evaluations, perform basic clinical procedures, maintain electronic health records, and collaborate with clinical team members to coordinate care. In New Hampshire and Maine, the role may include administering prescription medications under the supervision and direction of licensed healthcare providers. The role requires 12-hour shifts. Full-time employees work three shifts per week, including at least four weekend shifts per month. Employees must be flexible to work nights, weekends, and holidays, and may need to work at other ConvenientMD locations within a one-hour travel distance. Training shifts may also take place outside the primary clinic within a one-hour commute.

Requirements

High school diploma or GED.
Medical Assistant certification and at least one year of experience, or two years of experience working as a Medical Assistant.
American Heart Association or American Red Cross Basic Life Support (BLS) certification; CPR, ACLS, and online-only classes are not accepted.
Ability to work 12-hour shifts; full-time schedule requires three shifts per week and at least four shifts per month on a Saturday or Sunday.
Flexibility to work nights, weekends, and holidays.
Ability to work at a minimum of three other ConvenientMD locations within a one-hour travel distance from the primary clinic if needed.
Ability to travel for training shifts that may take place outside the primary clinic within a one-hour commute.
Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
Strong written and verbal communication skills, including the ability to raise concerns and communicate directly with colleagues and patients.
Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
Ability to collaborate effectively as part of a team.
Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.
Compassionate, authentic, patient-focused, trustworthy, proactive, and collaborative approach.

Nice To Haves

One to two years of patient triage experience in an urgent care or emergency department.
Experience supporting medication administration in New Hampshire or Maine, where applicable.

Responsibilities

Engage with patients professionally and provide assistance and information about medical conditions, treatment plans, and medications.
Explain prescribed medications, including dosage instructions and potential adverse reactions.
Offer guidance on lifestyle modifications, preventive healthcare measures, and follow-up care.
Address patient questions and concerns so they understand their health status and treatment options.
Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
Perform basic clinical procedures, including taking vital signs, obtaining medical histories, performing phlebotomy, and assisting with minor medical procedures.
Accurately document patient information and maintain electronic health records in compliance with privacy regulations.
In New Hampshire and Maine, administer prescription medications under the supervision and direction of licensed healthcare providers, following applicable state regulations and guidelines.
Prepare and administer medications accurately, understanding dosages, routes of administration, and potential side effects.
Coordinate patient care with clinical team members and communicate patient information and updates to providers and other healthcare professionals.
Collaborate with providers on discharge plans and assist with discharge as needed.
Welcome and support the training of new clinic team members.
Travel to other clinics within a one-hour travel distance if needed and attend training shifts that may be outside the primary clinic.

Benefits

Urgent care services at no cost to team members and their families.
Health insurance coverage.
Dental insurance coverage.
Vision insurance coverage.
Company-paid short-term disability.
Optional pet insurance.
401(k) match after one year of service.
Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
Rewards and discounts on services and products such as hotels, travel, entertainment, and restaurants.
Collaborative team environment that encourages professional growth.