Medical Assistant (MA) - Urgent Care

ConvenientMD • Plaistow, NH

7h

About The Position

ConvenientMD is seeking a Medical Assistant to deliver high-quality patient care, assist healthcare providers, and support smooth clinic operations. The role involves welcoming and assisting patients, providing information about medical conditions, treatment plans, and medications, and offering guidance on preventive care and follow-up. The Medical Assistant supports clinical operations through patient triage, basic clinical procedures, accurate electronic health record documentation, and—in New Hampshire and Maine only—medication administration under licensed provider supervision. The position also requires close collaboration with the clinical team and support for training new clinic team members.

The schedule requires 12-hour shifts. Full-time employees work three shifts per week, including at least four weekend shifts per month; part-time employees work two shifts per week, including at least two weekend shifts per month; per diem employees work four shifts per month, ideally one per week. Flexibility to work nights, weekends, and holidays is required. Employees may need to work at up to three other ConvenientMD locations within an hour of their primary clinic and travel for training shifts within an hour's commute.

Requirements

• High school diploma or GED.
• Medical Assistant certification and at least one year of experience, or two years of experience working as a Medical Assistant.
• Current Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Able to work 12-hour shifts, with the schedule and monthly weekend-shift requirements applicable to the employment category.
• Flexibility to work nights, weekends, and holidays.
• Able to work at a minimum of three other ConvenientMD locations within a one-hour travel distance of the primary clinic if needed.
• Able to travel for training shifts that may take place within a one-hour commute of the primary clinic.
• Compassionate, authentic, and patient-focused; supports patients with kindness and helps foster belonging.
• Proactive, confident written and verbal communicator who raises concerns and communicates directly and professionally.
• Able to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Able to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative team player.
• Proficient with Microsoft Office Suite or related software, and experienced with or able to learn Experity and other business systems.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Welcome and professionally assist patients, responding to inquiries about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Provide guidance on lifestyle modifications, preventive healthcare, and follow-up care; address patient questions and concerns.
• Conduct preliminary patient evaluations to triage and determine the urgency of medical needs.
• Take vital signs and medical histories, perform phlebotomy, and assist with minor medical procedures.
• Document patient information accurately in electronic health records while complying with privacy regulations.
• In New Hampshire and Maine only, administer prescription medications under the supervision and direction of licensed healthcare providers and follow applicable state regulations.
• Prepare and administer medications accurately, understanding dosages, routes, and potential side effects.
• Coordinate patient care with the clinical team and communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge as needed.
• Welcome and support the training of new clinic team members.
• Work required shifts and, if needed, at other ConvenientMD locations; travel for training shifts as required.

Benefits

• Collaborative team environment that encourages professional growth.
• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED