Medical Assistant (MA) - Urgent Care

ConvenientMD • Pembroke, MA

8d • $20 - $28

About The Position

ConvenientMD is hiring a Medical Assistant to support high-quality patient care and smooth clinic operations at its urgent care clinics. The role involves welcoming patients, answering questions about medical conditions, treatment plans, and medications, explaining prescribed medication instructions and potential adverse reactions, and offering guidance on lifestyle changes, preventive care, and follow-up. Medical Assistants conduct preliminary evaluations to triage patients, take vital signs and medical histories, perform phlebotomy, assist with minor procedures, and document patient information in electronic health records in compliance with privacy regulations. In New Hampshire and Maine only, they may administer prescription medications under the supervision and direction of licensed healthcare providers and in accordance with state regulations. The Medical Assistant coordinates care with providers and other clinical team members, supports discharge planning, and helps train new clinic team members.

This position requires 12-hour shifts. Full-time staff work three shifts per week, including at least four weekend shifts per month; part-time and per-diem schedules are also described in the posting. Flexibility to work nights, weekends, and holidays is required. The role may involve travel to other ConvenientMD locations within an hour of the primary clinic and travel for training shifts. The hourly pay range is $20.22–$28.02, with final compensation determined based on factors including location and relevant experience.

Requirements

• High school diploma or GED.
• Medical Assistant certification with at least one year of experience, or two years of experience working as a Medical Assistant.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR certifications, ACLS certifications, and online-only classes are not accepted.
• Ability to work 12-hour shifts and flexibility to work nights, weekends, and holidays.
• For full-time schedules: ability to work three 12-hour shifts per week, with at least four shifts per month on a Saturday or Sunday. Part-time and per-diem availability requirements are also described in the posting.
• Ability, if needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts, which may occur at another clinic within a one-hour commute.
• Compassionate, authentic, patient-focused approach, with kindness and understanding toward patients.
• Proactive, confident written and verbal communication, including raising concerns as they arise.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative approach and ability to work effectively as part of a team.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Welcome and engage with patients professionally, answer inquiries, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Guide patients on lifestyle modifications, preventive healthcare, and follow-up care; address questions and concerns about health status and treatment options.
• Conduct preliminary evaluations to triage patients and assess the urgency of their medical needs.
• Take vital signs and medical histories, perform phlebotomy, and assist with minor medical procedures.
• Accurately document patient information and maintain electronic health records in compliance with privacy regulations.
• In New Hampshire and Maine only, administer prescription medications under the supervision and direction of licensed healthcare providers and in accordance with state regulations.
• Prepare and administer medications accurately, understanding dosages, administration routes, and potential side effects.
• Coordinate patient care with clinical team members and communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge when needed.
• Welcome and support the training of new clinic team members.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED