Medical Assistant (MA) - Urgent Care

ConvenientMD • Plainville, MA

8d • $20 - $28

About The Position

ConvenientMD is seeking a Medical Assistant to support high-quality patient care and smooth clinic operations in an urgent care setting. The role involves welcoming and assisting patients, explaining prescribed medications and care instructions, answering questions, and offering guidance on preventive healthcare and follow-up care. The Medical Assistant performs preliminary triage and basic clinical procedures, documents patient information in electronic health records, and may administer prescription medications under licensed-provider supervision in New Hampshire and Maine. The position also works closely with the clinical team to coordinate care, communicate patient updates, assist with discharge plans, and support training for new clinic team members.

The schedule requires 12-hour shifts. Full-time employees work three shifts per week, including at least four Saturday or Sunday shifts per month. Employees must be flexible to work nights, weekends, and holidays, travel to other nearby clinics when needed, and travel for training shifts. The position may require work at up to three other ConvenientMD locations within an hour of the primary clinic.

Requirements

• High school diploma or GED.
• Medical Assistant certification with at least one year of experience, or two years of experience working as a Medical Assistant.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts: three shifts per week for full-time employees, with at least four shifts per month on a Saturday or Sunday.
• Flexibility to work nights, weekends, and holidays.
• Ability, if needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts, which may be outside the primary clinic within a one-hour commute.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Strong written and verbal communication and ability to work collaboratively with patients, team members, and organizational stakeholders.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.
• Compassionate, authentic, patient-focused, proactive, trustworthy, and an effective team collaborator.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.
• Ability to help with discharge plans and support training of new team members.

Responsibilities

• Engage with patients professionally, respond to inquiries, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Offer guidance on lifestyle modifications, preventive healthcare measures, and follow-up care.
• Address patient questions and concerns about health status and treatment options.
• Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
• Perform basic clinical procedures, including taking vital signs, obtaining medical histories, performing phlebotomy, and assisting with minor medical procedures.
• Accurately document patient information in electronic health records while complying with privacy regulations.
• In New Hampshire and Maine, administer prescription medications under the supervision and direction of licensed healthcare providers and in accordance with state regulations.
• Prepare and administer medications accurately, understanding dosages, routes, and potential side effects.
• Coordinate patient care with the clinical team and communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge when needed.
• Welcome and support the training of new clinic team members.
• Work required 12-hour shifts, including nights, weekends, and holidays, and travel to nearby clinics or training locations when needed.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED