Medical Assistant (MA) - Urgent Care

ConvenientMD • Brockton, MA

8d • $20 - $28

About The Position

ConvenientMD is seeking a Medical Assistant to support high-quality patient care and smooth clinic operations at an urgent care clinic. The role involves assisting healthcare providers, interacting with patients, and contributing to a clinical team focused on improving health outcomes and promoting community wellness.

The Medical Assistant engages with patients, answers questions about their medical conditions and treatment, explains prescribed medications and potential adverse reactions, and provides guidance on lifestyle modifications, preventive care, and follow-up. Clinical duties include triaging patients, taking vital signs and medical histories, performing phlebotomy, assisting with minor procedures, and maintaining accurate electronic health records in accordance with privacy requirements. In New Hampshire and Maine only, the role may administer prescription medications under the supervision and direction of licensed healthcare providers.

The position collaborates with providers and other clinical professionals to coordinate care, share patient updates, support discharge planning, and help train new clinic team members. The schedule requires 12-hour shifts, including nights, weekends, and holidays. Full-time schedules involve three shifts per week, including at least four weekend shifts per month. Travel may be required for training and, if needed, coverage at other ConvenientMD locations within one hour of the primary clinic.

Requirements

• High school diploma or GED.
• Medical Assistant certification and at least one year of experience, or two years of experience working as a Medical Assistant.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts. Full-time employees must work three shifts per week and at least four shifts per month on a Saturday or Sunday.
• Flexibility to work nights, weekends, and holidays.
• Ability, if needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts, which may take place outside the primary clinic within a one-hour commute.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Effective written and verbal communication, collaboration, and relationship-building skills.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.
• Compassionate, authentic, patient-focused, proactive, trustworthy, and collaborative approach to work.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Welcome patients professionally and respond to inquiries about their conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Provide guidance on lifestyle modifications, preventive healthcare, and follow-up care; address patient questions and concerns.
• Conduct preliminary evaluations to triage patients and determine urgency of medical needs.
• Take vital signs and medical histories, perform phlebotomy, and assist with minor medical procedures.
• Accurately document patient information in electronic health records while complying with privacy regulations.
• In New Hampshire and Maine only, administer prescription medications under the supervision and direction of licensed healthcare providers and in accordance with applicable regulations.
• Prepare and administer medications accurately, understanding dosages, routes, and potential side effects.
• Communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge when needed.
• Support the training of new clinic team members.
• Work required 12-hour shifts, including nights, weekends, and holidays; travel to other clinic locations for coverage or training when required.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Access to employer rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED