Medical Assistant II (MA II) University Urgent Care FT

Advocate Health and Hospitals Corporation•Charlotte, NC

About The Position

The Medical Assistant II performs Medical Assistant I functions, including preparing and rooming patients, supporting clinical integration, performing laboratory procedures, assisting physicians and advanced practice professionals (APPs) with procedures, and administering routine medications under their orders or approved standing orders and protocols. The role follows through on procedure and test requests, approved care algorithms, appointment scheduling, and referrals; refers questions to registered nurses and physicians or APPs according to scope-of-practice guidelines; and relays information to patients as directed. The Medical Assistant II communicates with the care team to support smooth clinic flow and provides patients with accurate, timely information. The position performs basic and advanced clinical tasks appropriate to specialty skills and demonstrated competencies, which may include suture and staple removal, audiograms, laboratory procedures such as throat or nose cultures and drug screens, phlebotomy, EKGs, spirometry, Holter monitor application, and prescription refills under approved protocols and clinical supervision. The role provides age-appropriate care in accordance with departmental policies and procedures and must understand growth and development across the life span. This full-time position is 40 hours per week, typically scheduled for three to four 12-hour shifts per week, with weekend requirements. It is sign-on bonus eligible based on eligibility. The stated pay range is $22.90–$34.35.

Requirements

GED or high school equivalency diploma.
Completion of an accredited or approved Medical Assistant program.
At least 2 years of experience as a Medical Assistant in a clinical practice setting.
Current Medical Assistant certification from one of the following: AAMA (CMA), NHA (CCMA), AMT (RMA), NCCT (NCMA), or AMCA (CMAC).
Basic Life Support (BLS) for Healthcare Providers certification from the American Heart Association, to be obtained within 45 days unless the department leader determines it is not required.
Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrating competency.
Excellent communication and interpersonal skills, including the ability to build rapport and maintain professional relationships with patients, team members, and physicians.
Computer proficiency, including keyboarding, Windows navigation, email, and exposure to electronic medical records systems.
Customer service skills that support a positive patient experience.
Ability to sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above the shoulders throughout the workday.
Ability to lift 35 pounds without assistance; use patient-handling equipment and another team member when available for patient lifts over 35 pounds or when a patient cannot assist.
Functional speech, vision, hearing, and touch, including fine-hand manipulation skills.
Ability to work with frequent exposure to mechanical, electrical, and chemical hazards and blood and body fluids, and to wear protective clothing and equipment as needed.

Responsibilities

Prepare and room patients and support clinical integration.
Perform laboratory procedures and assist physicians and APPs with procedures and routine medication administration under orders or approved standing orders and protocols.
Follow through on procedure and test requests, pre-approved care algorithms, appointment scheduling, and referrals.
Refer questions to registered nurses and physicians or APPs according to scope-of-practice guidelines and relay information to patients as directed.
Communicate with the physician or APP and other care-team members to support smooth clinic flow.
Communicate accurate and timely information to patients.
Perform basic and advanced clinical tasks within demonstrated competencies, including applicable specialty procedures such as suture and staple removal, audiograms, cultures, drug screens, phlebotomy, EKGs, spirometry, Holter monitor application, and protocol-based prescription refills.
Provide care appropriate to patients' ages and developmental needs in accordance with departmental policies and procedures.
Operate equipment necessary to perform the job and use protective clothing and equipment as needed.

Benefits

Sign-on bonus eligibility, based on eligibility.
Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Potential premium pay, including shift and on-call pay, based on the teammate's job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.