Medical Assistant II (MA), FT MA - UM Urgent Care - Denton

University of Maryland Medical System•Denton, MD

About The Position

Under direct supervision of the on-site provider, the Medical Assistant II assists in delivering patient care, performs delegated medical tasks, supports providers and nursing staff, and may perform clerical duties. The role uses the electronic medical record (EMR) for documentation and requires access to medication storage areas to transport medications to and from storage and delivery areas. The Medical Assistant II participates in day-to-day clinic operations and patient flow and serves as a clinical resource for Medical Assistant I. The role demonstrates leadership through collaboration, teamwork, communication, accountability, customer service, and advanced clinical skills. Duties include preparing patients for examination, gathering and documenting clinical information, performing routine tests and delegated procedures, supporting patient education and vaccination programs, maintaining clinical areas and equipment, and contributing to safe, compliant, efficient care. The position may also assist with front desk operations and precept new medical assistants or students.

Requirements

High school diploma or equivalent.
Completion of an accredited Medical Assistant program. Exceptions may be considered for one year of supervised medical assisting work experience within the last three years, or two years within the last five years; exceptions are subject to review by the Human Resources Director and Department Director.
Current BLS certification.

Nice To Haves

Medical Assistant certification preferred.

Responsibilities

Greet patients courteously, respectfully, and professionally.
Follow communication protocols, respond to customer questions and concerns, attempt resolution, and pursue service recovery when expectations are not met.
Gather and document brief patient history and chief complaint; accurately complete questionnaires and health screenings in the EMR, and act as a clinical resource for Medical Assistant I.
Follow practice workflows to support efficiency and timely patient service.
Prepare patients for examination; perform and document vital signs and risk screenings; report out-of-range results to the provider; and assist providers with procedures.
Perform routine clinical testing, including specimen collection, vision and hearing screening, incentive spirometry, EKG, point-of-care testing, and vital signs, following applicable guidelines or protocols.
Provide pre-printed patient education materials as directed by the provider.
Perform high-level disinfection of equipment, instruments, and the environment according to applicable procedures.
Stock and restock supplies and examination rooms.
Ensure clinical equipment has a current clinical engineering sticker and is ready for use.
Provide care appropriate to patient populations and age-specific needs, follow unit policies and procedures, and remain aware of social drivers of health affecting patients and the community.
Participate in medical assistant skill development and competency evaluation.
Participate in practice-based process improvement efforts and clinic huddles or staff meetings.
Meet practice-site competencies, work independently, serve as a resource for others, and potentially precept new medical assistants and students.
Administer select medications and injections under the provider’s direct supervision, based on established competencies and applicable policy; assist with vaccination programs, injections, and tracking data in an approved database.
Potentially assist with front desk operations under oversight, including patient check-in and check-out, scanning and filing, phone calls, and fee disclosures.
Inform patients and families of possible delays, identify barriers to a positive experience, and remediate or escalate concerns through the chain of command.
Review business communications, including In Basket messages, email, and telecommunications, in a timely manner.
Support compliance with regulatory and practice or hospital policy requirements, maintain a safe care environment, and report safety concerns.
Participate in personnel skill and competency development and training as requested by the practice manager.
Complete self-directed learning and attend educational offerings and in-services.
Perform other duties as assigned.