Concierge (Part Time Weekend) | The Kennedy-Warren

B.F. Saul Company•Washington, DC

4d•$18 - $21•Onsite

About The Position

The Concierge provides front-desk customer service to residents, visitors, and vendors at The Kennedy-Warren in Washington, DC. Under the direction of the General Manager, the role helps ensure residents’ needs are met and that they feel welcomed and safe. The part-time weekend schedule is Saturday and Sunday, 3:00 p.m. to 11:00 p.m. The Concierge greets residents and responds to requests and inquiries, addresses concerns according to company customer-service standards, controls building access, manages phone lines, and assists with packages and mail. The position calls for a gracious approach, a professional image, strong organization and follow-through, and the ability to work under pressure. The role requires frequent communication and extended periods of standing or walking, with occasional sitting, stair climbing, stooping, and bending. The employee must be able to lift 25 pounds or more.

Requirements

High school diploma or GED.
Related concierge experience or a strong customer-service background.
Ability to work under pressure.
Strong organizational skills, attention to detail, and excellent follow-through.
Strong written, verbal, and computer skills.
Ability to lift 25 pounds or more.
Ability to talk and hear regularly, and to stand for prolonged periods or walk long distances.
Ability occasionally to sit, climb stairs, stoop, and bend.

Nice To Haves

Knowledge of Yardi.

Responsibilities

Provide superior front-desk customer service to residents, visitors, and vendors.
Greet residents and respond to their requests and inquiries.
Address residents’ concerns in accordance with company customer-service standards.
Ensure that only authorized individuals enter the building.
Manage multiple phone lines and direct calls to the appropriate destination.
Assist residents with packages and mail.
Maintain a gracious approach and professional image.