Front Desk Concierge (Part-Time / Weekend)

Stratton Amenities • Tampa, FL

8d • Onsite

About The Position

Stratton Amenities provides full-service, hotel-style front desk concierge services for upscale apartment and condominium buildings. The Front Desk Concierge provides hospitable, professional service to residents and guests in a luxury residential high-rise, aiming to create an outstanding hospitality experience. The role involves welcoming visitors, responding to requests, coordinating amenities and services, and supporting the safety and smooth operation of the property. This is a part-time position with flexible scheduling that may include nights, weekends, and holidays.

Requirements

• At least two years of hospitality experience.
• Experience in hospitality, upscale customer service, or retail.
• Experience delivering exceptional service.
• Excellent verbal and written communication skills.
• Excellent problem-solving skills.
• Ability to listen and respond quickly and genuinely to residents’ and guests’ requests.
• Strong interpersonal skills and exceptional guest-service abilities.
• Ability to stay organized, proactive, productive, and self-motivated while maintaining a positive attitude.
• Maintain a neat and professionally well-groomed appearance.
• Ability to think clearly and quickly and make concise decisions under pressure.
• Ability to work flexible schedules, including nights, weekends, and holidays.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Provide anticipatory service to exceed residents’ and guests’ expectations and ensure smooth accommodations.
• Cultivate and maintain cohesive relationships with residents, vendors, and contractors.
• Use professional telephone etiquette and deliver messages.
• Log guest packages accurately, ensure timely delivery, and conduct package inventory audits.
• Monitor lobby and surveillance cameras and patrol the property to support resident safety and security.
• Assist with scheduling and completing amenity requests, including local transportation, resident move-ins, dinner reservations, pet walking, dry-cleaning pickups and drop-offs, event planning, grocery and package delivery, and housekeeping.
• Maintain confidentiality.

Benefits

• Fun work environment.
• Competitive pay.
• Performance-based rewards tied to accomplishments.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed