Front Desk Concierge (Part-Time / Weekend)
About The Position
Stratton Amenities provides full-service, hotel-style front desk concierge services for upscale apartment and condominium buildings. The company is seeking an engaging, energetic, friendly, and professional Front Desk Concierge to provide outstanding service to residents and guests in a luxury residential high-rise. The ideal candidate is passionate about hospitality and creating exceptional guest experiences. This is a part-time position. The role includes greeting and assisting residents and visitors, coordinating amenity and guest requests, managing packages, and supporting property safety and security. The position requires flexible availability, including nights, weekends, and holidays.
Requirements
- At least two years of hospitality experience.
- Experience in hospitality, upscale customer service, or retail.
- Experience delivering exceptional service.
- Excellent verbal and written communication skills.
- Excellent problem-solving skills.
- Ability to listen and respond quickly and genuinely to residents’ and guests’ requests.
- Strong interpersonal skills and exceptional guest service abilities.
- Organized, proactive, productive, and self-motivated, with a positive attitude.
- Ability to think clearly, quickly, and efficiently and make concise decisions under pressure.
- Maintain a neat and professionally well-groomed appearance.
- Ability to work flexible schedules, including nights, weekends, and holidays.
Responsibilities
- Greet and direct residents and visitors with a pleasant attitude.
- Provide anticipatory service to exceed residents’ and guests’ expectations and ensure smooth accommodations.
- Cultivate and maintain cohesive relationships with residents, vendors, and contractors.
- Use professional telephone etiquette and deliver messages accurately.
- Accurately log guest packages, ensure timely delivery, and perform package inventory audits.
- Monitor the lobby and surveillance cameras and patrol the property to support resident safety and security.
- Assist with scheduling and completing amenity requests, including local transportation, resident move-ins, dinner reservations, pet walking, dry-cleaning pickups and drop-offs, event planning, grocery and package delivery, and housekeeping.
- Maintain confidentiality.
Benefits
- Fun work environment.
- Competitive pay.
- Performance-based rewards.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
