Concierge / Front Desk - PART TIME

Claremont Retirement Village•Columbus, OH

9d•$15 - $16

About The Position

The Concierge / Front Desk position reports to the Executive Director and provides support to the Administration and Sales Departments. The role provides clerical and administrative support, maintains resident and associate files, assists with resident requests and guest services, and may support payroll activities such as monitoring schedules, punch detail reports, and overtime. The position also helps coordinate resident and family meetings and supports recruitment, background checks, benefit enrollment, and onboarding and orientation for new hires at the community. The role requires maintaining confidential and legally compliant associate records and keeping files current for state surveys and inspections. It also involves basic knowledge of associate handbook policies, benefits, payroll and human resources procedures, and applicable assisted living regulations. Additional duties include office supply inventory, vendor coordination, reporting unsafe conditions, attending required meetings and training, and assisting with resident-centered activities or other tasks as assigned.

Requirements

High school diploma or GED equivalent and one to two years of relevant office training, or comparable post-high-school education that may include vocational or college education.
Computer skills, including Windows, Microsoft Office, Word, Excel, Outlook, internet-based payroll, and property management programs.
Good grammar and writing skills, with proficiency in email processes and etiquette.
Strong organization, efficiency, and time-management skills.
Ability to read, write, and speak English.
Ability to understand and apply regulations, employment and labor laws, and local, state, and federal standards and requirements.
Interpersonal skills to work with people at various levels, including associates and residents.
Familiarity with office equipment, including fax, copier, computer, scanner, and phone.
Must be free of communicable disease.
Must complete drug testing and a criminal record background check upon hire and upon a supervisor’s request.
Ability to bend, stand, lift, stoop, sit, walk, and stretch, and to lift or carry up to 40 pounds.

Responsibilities

Maintain accurate and current associate and resident files for state surveys and inspections.
Monitor, edit, and enter payroll time punches, paid time off, holiday hours, and eligibility; ensure PTO does not exceed an associate’s available bank.
Assist with recruitment by placing advertisements, screening applicants, checking references, and scheduling physicals and interviews as requested.
Assist associates with enrollment in medical, dental, and ancillary benefit plans.
Follow applicable state assisted living regulations and support the Wellness Department in monitoring regulatory compliance.
Explain associate handbook policies, benefit information, and payroll and human resources forms and procedures at a basic level.
Maintain associate files in accordance with confidentiality requirements and legal compliance.
Provide administrative support through typing, filing, report preparation, copying, appointment scheduling, and vendor calls as requested.
Maintain an inventory of office supplies and notify vendors about repairs or supply inventory needs when requested.
Immediately resolve or report unsafe conditions, including building hazards, unsafe work practices, or threats to resident safety.
Participate in required meetings, training, staffing, and associate meetings or functions as requested.
Support and participate in resident-centered activity programs and assist with resident-related tasks as assigned.
Participate in projects or committees as assigned.
Perform other duties as assigned.