Concierge / Front Desk - PART TIME

Claremont Retirement Village•Columbus, OH

About The Position

The Concierge / Front Desk position reports to the Executive Director and provides support to the Administration and Sales Departments. The role maintains resident and associate files, assists with resident requests, supports payroll processes, and helps coordinate resident and family meetings and guest services. It also supports recruitment, background checks, benefit enrollment, and onboarding and orientation for new hires. The position requires maintaining confidentiality and professionalism when handling associate pay, benefits, and other private information. The employee provides general administrative support, helps monitor regulatory compliance as applicable, and assists with resident-centered activities and other assigned tasks.

Requirements

High school diploma or GED equivalent.
One to two years of relevant office training or comparable post-high-school education, which may include vocational or college education.
Computer skills, including Windows, Microsoft Office, Word, Excel, Outlook, internet-based payroll, and property-management programs.
Good grammar and writing skills and proficiency with email processes and etiquette.
Strong organization, efficiency, and time-management skills.
Ability to read, write, and speak English.
Ability to comprehend and apply regulations, employment and labor laws, and local, state, and federal standards and requirements.
Interpersonal skills to work with associates, residents, and people at various organizational levels.
Familiarity with office equipment, including fax machines, copiers, computers, scanners, and phones.
Must be free of communicable disease.
Must complete drug testing and a criminal-record background check upon hire and upon request of the supervisor.
Ability to bend, stand, lift, stoop, sit, walk, and stretch, and to lift or carry up to 40 pounds.

Responsibilities

Maintain accurate, current associate and resident files for state surveys and inspections.
Monitor, edit, and enter payroll time punches, paid time off, holiday hours, and eligibility, ensuring paid time off does not exceed the associate's available balance.
Assist with recruitment by placing advertisements, screening applicants, checking references, and scheduling physicals and interviews as requested.
Assist associates with enrollment in medical, dental, and ancillary benefit plans.
Follow applicable state assisted living regulations and support the Wellness Department in monitoring regulatory compliance.
Explain associate handbook policies and benefit information at a basic level.
Maintain associate files in accordance with confidentiality and legal-compliance requirements.
Provide administrative support, including typing, filing, preparing reports, copying, scheduling appointments, and contacting vendors.
Track office-supply inventory and notify vendors about repairs or inventory needs when asked.
Resolve or report unsafe conditions, including building hazards, unsafe work practices, or threats to resident safety.
Participate in required meetings, training, and staffing.
Support and participate in resident-centered activity programs and assist with resident-related tasks as assigned.
Participate in assigned projects or committees and attend associate meetings, in-service education, and associate functions as requested.
Perform other duties as assigned.