Community Manager Jobs

About The Position

Requirements

• High School Diploma or GED.
• Ability to work effectively as part of a team while maintaining a professional demeanor.
• Excellent customer service and interpersonal skills.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office Suite.
• Ability to learn and become proficient with operational systems.
• Proficiency with Rent Manager.
• Familiarity with applicable Fair Housing laws within the assigned state and county.
• Mobility to regularly alternate between sitting, standing, walking, crouching, and kneeling.

Nice To Haves

• Six months to one year of related experience is preferred.
• Basic knowledge of property management and tenant relations.
• Ability to coordinate maintenance requests and communicate with vendors.

Responsibilities

• Represent the organization professionally when interacting with residents, staff, clients, contractors, applicants, and external partners.
• Build positive resident relationships and serve as a primary point of contact within the community.
• Address and document resident concerns, resolve non-monetary issues, and provide updates to the Regional Manager as appropriate.
• Enforce community or Park rules, issue violations, and follow up to ensure they are remedied promptly.
• Provide new residents with Park rules and other applicable community literature.
• Provide feedback and recommend improvements for the assigned community.
• Process and issue lease documentation for new residents.
• Process resident applications and enter prospect information into the appropriate tracking system.
• Complete and upload prospect cards and related information into Rent Manager.
• Conduct background checks for prospective residents.
• Follow up with prospective residents by phone and email.
• Show available homes for sale to prospective residents.
• Collect rent payments and prepare payments for deposit.
• Issue late notices, balance notices, and other legally required notices.
• Prepare court documentation, act as the company's agent in court proceedings, file eviction paperwork, and oversee eviction proceedings related to delinquent accounts.
• Help ensure the community is properly maintained and its value preserved and protected.
• Oversee the maintenance function for the assigned community.
• Ensure community infrastructure, common areas, and homes are appropriately maintained.
• Monitor property conditions and identify areas requiring attention.
• Serve as the onsite contact for most third-party contractors and applicants.
• Perform other related duties as assigned.