Assistant Store Manager

Community Choice Financial Family of Brands•O'Fallon, MO

7h•Onsite

About The Position

The Assistant Store Manager supports customers with financial needs while gaining hands-on experience in store operations and developing leadership skills. The role focuses on account management, customer outreach, risk management, customer service, and meeting individual and team performance standards. The position is full-time, requires regular in-person attendance including weekends, and includes at least 40 hours per week. The role is based in a store and may involve duties outside the office, such as vehicle appraisals, errands, and external marketing.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Valid driver's license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.
Must pass a background check, conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to work at least 40 hours per week with regular, in-person attendance, including weekends.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Offer financial services that fit customers’ needs.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and nurture customer relationships.
Oversee account management and recovery processes, including collection calls, while maintaining customer service and preventing losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale system.
Provide support, coaching, and development to Customer Service Representatives when applicable, promoting quality standards and safety procedures.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work toward Company performance standards by developing business-to-business partnerships, obtaining referrals, and participating in or hosting store and community events.
Maintain store security protocols and complete proper opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with Company policies and procedures and local, state, and federal laws and regulations.
Help conduct store audits, create reports, and compile financial data to support compliance.
Monitor and maintain the internal and external appearance and cleanliness of the store, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment, handle multiple challenging tasks, and meet individual and team performance standards.
Complete additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training with opportunities across the company's eleven brands.
Key-holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and health spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with access to mental health resources and life coaching for employees and family members.
Discount Marketplace with discounts from nationwide and local retailers.
Paid time off that begins at 12 days in the first year and increases over time.