HOUSING CASE MANAGER

Care Resource Community Health Centers, Inc.•Miami, FL

About The Position

The Housing Case Manager screens and assesses clients for HOPWA and other housing stability services, determines program eligibility, completes applications, identifies resources, and makes appropriate referrals, including referrals to Rapid Rehousing. The role follows up with clients regarding housing stability and maintains an assigned average annual active caseload. The case manager also serves as a liaison to help clients access agency and external services that address barriers to treatment and care. The position requires timely and accurate documentation, client participation in treatment planning as needed, maintenance of progress notes and reviews, electronic data entry, accurate timekeeping, and preparation of program reports. The role supports billing through concurrent service documentation and reconciliation across relevant data systems, maintains knowledge of community services, and participates in required training and agency development activities. The Housing Case Manager is expected to follow safety procedures, understand assigned responsibilities in the Emergency Code System and Continuity of Operations Plan, and provide service consistent with the agency’s culture of compassion, competency, and commitment. Work is usually performed in an office and sometimes in patients’ homes, community agency settings, and hospitals. The role involves frequent and important internal and external contacts.

Requirements

Bachelor’s degree in Social Work or a related field.
At least 2 years of experience.
Ability to perform frequent and important internal and external contacts.

Responsibilities

Screen and assess new clients for HOPWA and other housing stability services according to the intake schedule.
Complete applications for HOPWA and other housing programs.
Determine eligibility for HOPWA and other housing programs.
Identify resources and refer applicants to appropriate housing programs.
Follow up with clients on housing stability, including HOPWA and non-HOPWA housing.
Refer clients to the Rapid Rehousing program.
Maintain an average annual active caseload as assigned by the manager.
Act as a liaison to ensure clients are referred to agency or external services that address barriers to treatment and care.
Ensure documentation is timely, accurate, legible, and clear.
Empower clients to participate in treatment planning as needed.
Maintain progress notes and progress reviews in client records according to agency policy, program guidelines, and performance standards.
Enter client information electronically according to agency and departmental guidelines.
Maintain accurate timesheets reflecting time spent working within a program.
Prepare program reports and records as requested by the supervisor and/or manager.
Maintain comprehensive knowledge of community services and apply it to individual client needs.
Support billing through concurrent documentation of services and budget activities, including reconciling billing across data systems.
Participate in staff training within required timeframes.
Participate in agency and health center developmental activities as requested.
Follow CDC hand-washing guidelines.
Understand and appropriately perform the assigned role in the Emergency Code System.
Understand and perform the assigned role in the agency’s Continuity of Operations Plan.
Greet internal and external customers courteously and communicate with appropriate tone and nonverbal language.
Listen attentively to customers, confirm understanding of requests, and provide appropriate options or resolutions.
Follow established protocols when providing services and seek additional help when needed to ensure appropriate service delivery.
Anticipate customer needs, engage customers in the process, and follow up as needed.
Prioritize customer requests to provide prompt and effective responses.
Perform other duties as assigned.