Community Association Manager (Portfolio)

Leland Management•Tampa, FL

10h

About The Position

Leland Management is seeking a full-time Portfolio Community Association Manager for its Tampa Division. The role provides professional management and oversight of multiple homeowners’ and condominium associations, serving as the primary liaison among Boards of Directors, homeowners, vendors, and Leland Management. The CAM ensures assigned communities are managed efficiently and professionally in accordance with governing documents, applicable Florida statutes, management agreements, and company policies and procedures. The position combines Board relations, property inspections and maintenance coordination, financial oversight and budgeting, administrative management and compliance, vendor and contract management, customer service, and portfolio organization. Work includes office duties, inspections at assigned communities, Board meetings, vendor coordination, and occasional evening meetings. Travel between assigned communities is required. Additional duties consistent with the position and operational needs may be assigned.

Requirements

Active Florida Community Association Manager (CAM) license, when required for assigned duties.
Strong written and verbal communication skills.
Ability to read and interpret governing documents, contracts, financial reports, and budgets.
Strong organizational skills and ability to manage multiple priorities.
Proficiency in Microsoft Office, email, Zoom, and property management software.
Ability to exercise sound judgment, discretion, and professionalism.
Ability to travel between assigned communities.
Experience in community association management or a related property management field is preferred.

Nice To Haves

Experience in community association management or a related property management field.

Responsibilities

Serve as the primary point of contact for assigned Boards of Directors and maintain timely, professional communication with Board members and homeowners.
Provide guidance and recommendations on association operations and management responsibilities.
Prepare Board meeting agendas, management reports, and supporting materials; attend scheduled Board, annual, budget, and other required meetings.
Follow up on Board directives, report progress on outstanding matters, and escalate significant concerns, disputes, and potential liability issues to the Division Director.
Conduct regular property inspections; identify maintenance concerns, common-area deficiencies, and potential safety issues.
Coordinate routine maintenance, repairs, vendor scheduling, and emergency maintenance responses as necessary.
Obtain competitive proposals, prepare objective comparisons for Board consideration, monitor vendor performance and contract compliance, and follow up on approved projects.
Recognize when specialized engineering, construction management, legal, or other professional services are needed.
Assist Boards with preparing and reviewing annual operating budgets; monitor financial reports, expenditures, and budget variances.
Review and process invoices according to company procedures and Board authorization requirements; ensure expenditures are documented and authorized.
Monitor delinquency reports and coordinate collection activity under established policies; communicate financial concerns and anticipated expenses to the Board.
Assist with reserve planning and financial reporting as appropriate.
Maintain accurate association records and documentation; coordinate required meeting notices, mailings, and homeowner communications.
Assist with covenant enforcement and architectural review processes in accordance with governing documents; track violations, owner correspondence, and pending matters.
Maintain awareness of Florida statutes and regulatory requirements; coordinate with association legal counsel when authorized and necessary.
Follow company procedures for records requests, document retention, and confidentiality.
Solicit vendor proposals using clearly defined scopes of work, review them for completeness, and prepare comparable summaries.
Monitor contract expiration dates, renewals, and service requirements; report service deficiencies and recommend corrective action.
Respond to Board and homeowner inquiries promptly and professionally; communicate factual information clearly and handle complaints calmly and respectfully.
Maintain confidentiality concerning personnel, legal, financial, and sensitive association matters; represent Leland Management professionally.
Manage multiple associations and prioritize deadlines, contractual obligations, meetings, inspections, projects, and follow-up responsibilities.
Track action items through completion; meet internal reporting, administrative, and accounting deadlines; use company management systems and technology accurately.
Communicate workload concerns and operational challenges to the Division Director and collaborate with administrative staff, accounting, transition teams, and other departments.
Follow through on commitments, communicate progress proactively, demonstrate accountability for assigned communities, and adhere to company policies and procedures.
Perform additional duties consistent with the position and operational needs of Leland Management.