Sr. Community Development Manager

Central Health•Austin, TX

About The Position

The Sr. Community Development Manager leads CommUnityCare’s community engagement strategy to drive new patient growth, retention, and brand trust. The role manages community outreach programs and staff while providing strategic leadership, cross-functional influence, and budget accountability. It ensures community development efforts align with organizational priorities, health equity goals, and service-line growth initiatives. Under the direction of the Director of Communications, the role serves as a senior grassroots and community development subject-matter expert and strategic partner to Communications leadership and cross-departmental teams. The manager leads a comprehensive, multi-year engagement strategy; oversees community events, partnerships, outreach initiatives, and multi-site events; and represents CommUnityCare as a senior brand ambassador. The role also supports cross-functional planning, patient experience initiatives, patient advisory efforts, clinic and service-line launches, and enterprise events. It manages project budgets, grants, and in-kind contributions; oversees performance measurement and reporting; and supervises, coaches, and develops community development staff. The position requires a high school diploma and at least five years of relevant professional experience. A bachelor’s degree in communications, marketing, public health, or a related field and seven years of relevant experience are preferred. Bilingual English/Spanish proficiency, both written and verbal, is listed among the qualifications.

Requirements

High school diploma.
At least 5 years of relevant professional experience.
Bilingual English/Spanish proficiency, both written and verbal.
Excellent verbal and written communication skills.
Excellent public speaking skills.
Excellent documentation and technical writing skills.
Ability to communicate in varied settings, including group presentations and small-scale meetings.
Strong attention to detail and accuracy.
Ability to work independently and within a team to accomplish goals.
Ability to develop and maintain favorable internal and external relationships.
Experience and ability to direct, support, coach, and evaluate staff, as described in the people management responsibilities.

Nice To Haves

Bachelor’s degree in communications, marketing, public health, or a related field.
7 years of relevant professional experience.

Responsibilities

Lead the development and execution of a comprehensive, multi-year community engagement strategy aligned with CommUnityCare’s strategic plan and growth priorities.
Translate enterprise goals into targeted community engagement priorities across clinics, regions, and populations, aligning them with operational capacity and community needs.
Identify community partnership opportunities and recommend strategic investments based on performance and need.
Oversee CommUnityCare-led community events, partnerships, and outreach initiatives, ensuring consistency, quality, safety, and a positive patient and community experience.
Serve as a senior brand ambassador and trusted representative of CommUnityCare Health Centers.
Plan, lead, and execute large-scale, cross-functional community engagement initiatives and multi-site events, including project management, staffing, logistics, vendor coordination, budgets, and on-site execution.
Participate in and lead cross-functional working groups related to access, patient experience, and service-line expansion.
Represent the community voice in internal planning discussions and advocate for culturally responsive, equitable, and accessible engagement strategies.
Oversee performance dashboards measuring outreach effectiveness, patient engagement, and return on investment.
Present strategic insights and recommendations to senior leadership, including post-event evaluations, lessons learned, and improvement strategies.
Manage project budgets, grants, and in-kind contributions, including forecasting, expense tracking, and allocation of designated community engagement resources.
Supervise and coach community development staff and oversee intern or fellowship support.
Lead patient experience initiatives and synthesize feedback into actionable recommendations.
Coordinate, grow, and sustain the Patient Advisory Council in partnership with the Patient Experience Manager, including member recruitment, meeting structure, facilitation support, and integration of patient insights into enterprise initiatives.
Advise and partner with enterprise teams on planning and execution of system-wide and departmental events, including community engagement best practices, logistics, partnerships, and patient-centered design.
Lead and manage events supporting new clinic or service-line launches.
Perform other duties as needed to support the mission and values of CommUnityCare.
Uphold organizational policies, procedures, mission, and values, and respond promptly to internal and external inquiries.
Develop and maintain favorable internal relationships and external relationships with vendors, contractors, referral agencies, and related resources.
Select personnel for hire and promotion and take appropriate actions regarding counseling, discipline, demotions, and terminations.
Direct, support, and coach direct reports; respond proactively to employee needs and concerns; and develop expertise within the community outreach team.
Facilitate consensus among divergent groups and recognize employees’ strengths and accomplishments.
Evaluate assigned staff performance and competency, provide direct feedback, assess learning needs, develop competency plans, and provide learning opportunities.