Operations Manager, Community Development

Deschutes County Human Resources • Bend, OR

4d • Onsite

About The Position

The Community Development Department (CDD) facilitates orderly growth and development in Deschutes County through coordinated programs of Building Safety, Code Enforcement, Coordinated Services, Onsite Wastewater, Planning, and education and service to the public. Under the direction of the CDD Director, the Community Development Operations Manager is responsible for overseeing the Coordinated Services, Code Enforcement Divisions and two Systems Analysts. The position is responsible for policy development, task delegation, and employee management. Additionally, the Operations Manager provides advanced support for complex operation issues and plays a key role in developing procedures for the department.

Requirements

• Knowledge of or experience with: Supervisory principles, practices, and techniques.
• Knowledge of or experience with: Organizational or departmental operations, services, and policies.
• Knowledge of or experience with: General office procedures and protocols.
• Knowledge of or experience with: Budgeting principles, financial rules, regulations, laws, and procedures.
• Knowledge of or experience with: Applicable federal, state, and local laws, codes, regulations, and ordinances.
• Knowledge of or experience with: Recordkeeping principles and best practices.
• Knowledge of or experience with: Principles of positive and effective communication to staff and customers.
• Knowledge of or experience with: Human resources and risk management regulations, policies, and procedures.
• Knowledge of or experience with: Modern office equipment, including computers and related software.
• Knowledge of or experience with: Program development and administration principles.
• Skills In: Relate well, communicate, and work effectively with a diverse group of stakeholders.
• Skills In: Provide positive, professional, and effective communication to staff and customers.
• Skills In: Participate in team meetings, requiring the ability to communicate effectively across various stakeholder groups and facilitate collaboration.
• Skills In: Remain organized, manage multiple tasks, and work in a fast-paced environment with shifting priorities and deadlines.
• Bachelor’s Degree in Business Administration, Public Administration, Operations Management, Organizational Management, or related field; AND five (5) years of relevant experience, including managerial experience; OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the essential functions of the job.
• Possession of or ability to obtain a valid Oregon driver's license within 30 days of hire date.

Nice To Haves

• Proven experience managing technical personnel.
• Project management, conflict resolution, mentoring, data analysis, and budgeting.

Responsibilities

• Performs professional, administrative, operational-level management for the Coordinated Services and Code Enforcement Divisions.
• Directly supervises a Code Enforcement Supervisor, Coordinated Services Supervisor, and two Systems Analysts.
• Partners with CDD’s Systems Analysts and engages the Information Technology Department as the department’s liaison to oversee maintenance, upgrades, and implementation of departmental software such as ePermitting, GIS mapping, website updates, and application management databases.
• Provides administrative support to the Director and Building Safety, Onsite Wastewater, and Planning Divisions.
• Develops performance measures, operational statistics, work plans, and recommendations; maintains accurate operational records; and ensures timely communication of operational, technical, safety, legal, and financial issues to CDD staff and other County departments.

Benefits

• Excellent County benefit package when eligible.
• Robust healthcare package covers medical, prescription, dental, and vision coverage at a minimal cost of $100 for employee only and $121 per month for employee plus dependents, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services.
• Life insurance
• Retirement (PERS)
• Generous paid time-off (14-18 hours/month to start, pro-rated for part-time)
• Holidays
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager