Community Operations Manager

Cohere•Katy, TX

6d•$72,500 - $82,500•Onsite

About The Position

Cohere is seeking a Community Operations Manager to join their team at Elyson, a large master-planned community in Katy, TX. This role will lead the operational aspects of the community, including facilities, amenities, maintenance, vendor management, and governance support. The ideal candidate will bring operational leadership experience to a complex environment, ensuring the physical and financial health of community assets while fostering an exceptional community experience. This position requires an organized, proactive, and experienced individual who can balance accountability, hospitality, and relationship-building in a fast-paced setting.

Requirements

5–7 years of progressively responsible experience leading facilities, parks and recreation, large-scale master-planned community operations, or a closely related operational environment.
Proven experience overseeing facilities, amenities, maintenance, vendors, contractors, or other physical assets.
Experience building structure, processes, and systems within a complex or fast-moving operation.
Strong leadership skills with the ability to delegate, create accountability, and develop others.
Strong financial understanding, including budgets, financial statements, expense management, and operational planning.
Excellent written and verbal communication skills with the judgment to handle difficult conversations professionally.
Ability to work a flexible schedule, including occasional evenings and weekends for meetings, events, or operational needs.
Valid driver’s license and reliable transportation for off-site programs, meetings, or business needs.
Ability to frequently lift and/or move up to 30 pounds and be on foot for extended periods.
Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.

Nice To Haves

Community association management experience preferred.
Associate’s or Bachelor’s degree in a related field preferred.

Responsibilities

Oversee the day-to-day operational needs of Elyson, including facilities, amenities, parks, pools, landscaping, and other community assets.
Lead preventive maintenance efforts and ensure repairs, recurring maintenance needs, and service concerns are tracked through resolution.
Manage operational calendars, special projects, inspections, and other activities that keep the community running smoothly.
Respond to community concerns with strong follow-through, coordinating the right internal or external resources and maintaining clear documentation.
Vet vendors, service providers, and contractors and manage bid, selection, and performance processes.
Conduct routine community inspections to identify maintenance needs, operational issues, and potential risks.
Oversee daily maintenance and long-term care of community assets, including landscaping, pools, and similar facilities.
Monitor vendor and contractor performance, address service gaps, and recommend improvements to quality, efficiency, and cost control.
Support Board and community meetings through reporting, presentations, documentation, and operational updates.
Maintain working knowledge of governing documents, community guidelines, covenant accountability, and architectural processes.
Review and understand financial statements, budgets, and expenses and be comfortable presenting financial information and recommendations.
Maintain accurate association records and ensure operational documentation is organized, current, and accessible.
Partner with residents, Board members, committees, developers, commercial owners, vendors, and other stakeholders to address concerns and build trust.
Communicate difficult information clearly and professionally while helping stakeholders understand options, expectations, and next steps.
Encourage constructive dialogue and collaboration when priorities or perspectives differ.
Help create a community experience where residents feel welcomed, heard, valued, and connected.

Benefits

Medical coverage available on your first day
Employer-paid dental coverage
Vision coverage
401(k) retirement plan
Employer-paid Life Insurance, AD&D, and Long-Term Disability coverage
Pet insurance options
Employee Assistance Program with mental health, financial, legal, and family support resources
Travel assistance and identity theft protection
Complimentary will preparation services
Generous paid time off
16 paid holidays each year, including a Birthday Day and Volunteer Day, in addition to PTO
Professional development and growth opportunities