Community Operations Specialist

The Institutes • Malvern, PA

4d • Onsite

About The Position

The Community Operations Specialist position is cross-functional and will work closely with Operations, Products, and Sales teams as well as RiskStream Leadership to form a general strategy for community engagement and customer-facing operations. While the technical operations team focuses on operational elements related to technology itself, community operations focuses on industry engagement; ensuring member and non-member insurance organizations remain engaged with various RiskStream offerings, leading to improved consortium participation and retention. The role will involve program and project management across areas of business development, member-led governance, finance and budgets, contracts and events. The role will include working as a liaison between business units to align on community engagement initiatives.

Requirements

• Bachelor’s degree.
• Experience in a business operational or project management role.
• Experience with enterprise-customer-related projects in a fast-paced environment preferred.
• Interpersonal Communication - Ability to interact with all levels within the organization and work in a fast-paced environment with many initiatives.
• Ability to document, track, and execute project tasks, milestones, and deadlines.
• Autonomous problem-solving
• Project Management
• Process Improvement
• Vendor Coordination
• Analytical - Strong analytical skills to resolve issues and determine effective workflows
• Ability to work independently to proactively identify company needs/priorities and take initiative to act on those needs

Responsibilities

• Support Sales, Leadership and Products staff in engaging with member companies and associate member companies.
• Support RiskStream leadership and The Institutes Legal Counsel in assessing and managing the department’s member-facing legal contracts and documentation.
• Work with Technical Operations and RiskStream leadership to monitor budget and participate in financial forecasting with other parties.
• Monitor and facilitate membership collections and revenue inflows. Report on membership revenue trends to RiskStream leadership.
• Assist Sales, Leadership and Products in retaining consortium membership.
• Assist with administrative support related to RiskStream governance, and ensuring optimal industry participation in RiskStream governance.
• Identify opportunities to drive associate membership and help facilitate with research, tracking, outreach, and onboarding of associate members to RiskStream.
• Helps RiskStream attract new members by working closely with RiskStream staff to document industry related benefits.
• Performs other duties as assigned.

Benefits

• 401(k) plan with company contribution up to 16%
• Generous time off package that includes paid vacation, personal, sick, and holidays
• Paid maternity and parental leave
• Tuition reimbursement
• Medical, dental, vision, and prescription coverage
• On our Malvern campus: Free lunch every day when working on campus, onsite fitness center, and a beautiful 1.25-mile walking path!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level