Community Engagement - Operations Manager

SEEC Corporation•Silver Spring, MD

5d•Onsite

About The Position

SEEC is a progressive nonprofit agency providing a wide range of community supports to help people with developmental disabilities live the lives they choose. Supports are provided solely in the community and are directed by the interests, needs, and aspirations of each person. Named as a Top Workplaces USA 2023, SEEC is a nationally recognized disability services provider in Maryland dedicated to progressive values and the belief that all those in the intellectual and developmental disability community can Live, Work and Thrive. The Community Engagement Team assists individuals in their educational, recreational, fitness, and social endeavors with individualized support. They work with each person to create a monthly schedule of well-rounded, meaningful experiences that provide personal enrichment and prosperous employment. People receiving supports spend their entire day in the community and are involved in activities such as working, volunteering, or participating in job-readiness activities.

Requirements

Minimum of 5 years of experience in a relevant field
BA/BS degree
Knowledge of services for people with disabilities preferred.
Strong organizational, prioritization, and problem-solving skills.
Proficiency in Microsoft Office Suite, including comfort working with Excel spreadsheets.
Experience with client databases and/or billing systems preferred.

Responsibilities

Act as front-line resource for staff, individuals and families with person-centered planning, programmatic questions, concerns, and comments.
Connect department constituents with mentoring resources and supports.
Develop and participate in operational systems improvements/innovations within department and across agency.
Support Community Engagement structural and educational initiatives as requested by Program Director
Follow pre-planning process for PCPs, complete Detailed Service Authorization Tool (DSAT), Review Service Implementation Plans (SIPs), approve services in the Maryland LTSS funding system and implement the final PCP.
Monitor and enter correct services in ICM data base.
Develop and/or monitor CE systems for reporting of metrics, service calendars, rosters, daily documentation.
Assist Program Director and Front- Line Supervisors in recruitment and onboarding efforts for CE.
Assist with the scheduling of interviews/shadowing and ensure hiring packet process is complete and timely.
Liaise with Partnerships Department, Knowledge Management, and external resource organizations, to share information about opportunities, classes, and community resources for staff and people supported in CE.
Represent CE at meetings and events