Sr. Community Development Manager

CommUnityCare Health Centers • Austin, TX

2d

About The Position

The Sr. Community Development Manager leads CommUnityCare’s community engagement strategy to drive new patient growth, retention, and brand trust. The role manages community outreach programs and staff, provides strategic leadership and cross-functional influence, and is accountable for budgets. It ensures community development efforts align with organizational priorities, health equity goals, and service-line growth initiatives.

Under the direction of the Director of Communications, this position serves as a senior grassroots community development subject-matter expert and strategic partner to Communications leadership and cross-departmental teams. It represents community perspectives in organizational planning and advises enterprise teams on community engagement practices, logistics, partnerships, and patient-centered design.

Requirements

• High school diploma.
• At least 5 years of relevant professional experience.
• Bilingual English/Spanish proficiency, both written and verbal.
• Excellent verbal and written communication skills.
• Excellent public speaking skills.
• Excellent documentation and technical writing skills.
• Ability to communicate in settings including group presentations and small-scale meetings.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team to accomplish goals.

Nice To Haves

• Bachelor’s degree in communications, marketing, public health, or a related field.
• 7 years of relevant professional experience.

Responsibilities

• Lead the development and execution of a multi-year community engagement strategy aligned with CommUnityCare’s strategic plan and growth priorities.
• Translate enterprise goals into targeted engagement priorities across clinics, regions, and populations, considering operational capacity and community needs.
• Identify community partnership opportunities and recommend strategic investments based on performance and need.
• Oversee CommUnityCare-led community events, partnerships, and outreach initiatives, ensuring consistency, quality, safety, and positive patient and community experiences.
• Represent CommUnityCare Health Centers as a senior brand ambassador and trusted representative.
• Plan and execute large-scale, cross-functional community engagement initiatives and multi-site events, overseeing project management, staffing, logistics, vendors, budgets, and on-site delivery.
• Participate in and lead cross-functional working groups related to access, patient experience, and service-line expansion.
• Represent community perspectives in internal planning and advocate for culturally responsive, equitable, and accessible engagement strategies.
• Oversee performance dashboards measuring outreach effectiveness, patient engagement, and return on investment.
• Present strategic insights and recommendations to senior leadership, including post-event evaluations, lessons learned, and improvement strategies.
• Manage project budgets, grants, and in-kind contributions, including forecasting, expense tracking, and allocation of designated community engagement resources.
• Supervise and coach community development staff and oversee intern or fellowship support.
• Lead patient experience initiatives and synthesize feedback into actionable recommendations.
• Coordinate, grow, and sustain the Patient Advisory Council in partnership with the Patient Experience Manager, including member recruitment, meeting structure, facilitation support, and integration of patient insights into enterprise initiatives.
• Advise and partner with enterprise teams on system-wide and departmental events, including community engagement practices, logistics, partnerships, and patient-centered design.
• Lead and manage events supporting new clinic or service-line launches.
• Perform other duties as needed to support CommUnityCare’s mission and values.
• Uphold organizational policies, procedures, mission, and values, and respond promptly to internal and external inquiries.
• Develop and maintain favorable relationships with coworkers, vendors, contractors, referral agencies, and related resources.
• Select and promote personnel; take appropriate actions regarding counseling, discipline, demotions, and terminations.
• Direct, support, and coach direct reports; respond proactively to employee needs and concerns.
• Develop expertise within the community outreach team and seek employee input.
• Facilitate consensus among divergent groups and recognize employees’ strengths and accomplishments.
• Evaluate assigned staff performance and competency, provide direct feedback, assess learning needs, develop competency plans, and provide learning opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED