Community Manager

Horizon Land Co Llc•Clarksville, TN

26d•$0 - $17

About The Position

We are seeking a motivated, organized, and people-focused Community Manager to oversee the day-to-day operations of an assigned residential community or communities. The Community Manager helps maintain and protect property value while creating a positive experience for current and prospective residents. The role is a key liaison between the company and the community, building resident relationships, addressing concerns, supporting leasing efforts, overseeing property operations, and helping ensure the community remains well maintained and welcoming. The position combines property management, customer service, leasing, resident relations, and hands-on community operations. It includes resident communications and rule enforcement; processing applications and lease documentation; collecting rent and administering accounts; supporting notices and eviction proceedings; and overseeing maintenance and contractors. Minimal travel is required.

Requirements

High School Diploma or GED.
Ability to work effectively as part of a team while maintaining a professional demeanor.
Excellent customer service and interpersonal skills.
Excellent written and verbal communication skills.
Strong organizational skills and attention to detail.
Proficiency with Microsoft Office Suite.
Ability to learn and become proficient with operational systems.
Proficiency with Rent Manager.
Familiarity with applicable Fair Housing laws within the assigned state and county.
Mobility to regularly alternate between sitting, standing, walking, crouching, and kneeling.

Nice To Haves

Six months to one year of related experience is preferred.
Basic knowledge of property management and tenant relations.
Ability to coordinate maintenance requests and communicate with vendors.

Responsibilities

Represent the organization professionally when interacting with residents, staff, clients, contractors, applicants, and external partners.
Build positive resident relationships and serve as a primary point of contact within the community.
Address and document resident concerns, resolve non-monetary issues, and provide updates to the Regional Manager as appropriate.
Enforce community or Park rules, issue violations, and follow up to ensure they are remedied promptly.
Provide new residents with Park rules and other applicable community literature.
Provide feedback and recommend improvements for the assigned community.
Process and issue lease documentation for new residents.
Process resident applications and enter prospect information into the appropriate tracking system.
Complete and upload prospect cards and related information into Rent Manager.
Conduct background checks for prospective residents.
Follow up with prospective residents by phone and email.
Show available homes for sale to prospective residents.
Collect rent payments and prepare payments for deposit.
Issue late notices, balance notices, and other legally required notices.
Prepare court documentation, act as the company's agent in court proceedings, file eviction paperwork, and oversee eviction proceedings related to delinquent accounts.
Help ensure the community is properly maintained and its value preserved and protected.
Oversee the maintenance function for the assigned community.
Ensure community infrastructure, common areas, and homes are appropriately maintained.
Monitor property conditions and identify areas requiring attention.
Serve as the onsite contact for most third-party contractors and applicants.
Perform other related duties as assigned.