Community Association Manager

Associa•Bedford, NH

15h

About The Position

Associa is seeking a Community Association Manager to join its team in Bedford, New Hampshire. The role works closely with clients and vendors and partners with other Associa departments. Success requires strong customer service skills and the ability to manage multiple projects. The manager serves as or oversees the primary liaison with association boards and homeowners, and visits client associations for meetings, inspections, walk-throughs, and community events as required by management agreements. The role also supports association communications, financial reporting, and recommendations concerning capital expenditures.

Requirements

Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Experience in community management, customer service, hospitality, or another related industry.
Proficiency in typical business correspondence, including grammar, structure, punctuation, and spelling.
Proficiency in customer service and conflict resolution.
Ability to work effectively with others in person and in group settings.
Ability to prioritize, manage time, and meet deadlines.
Ability to communicate effectively and professionally by phone, email, and in person.

Responsibilities

Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
Travel to client associations to attend board meetings, perform inspections, conduct walk-throughs, and attend community events as needed and per the management agreement.
Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for homeowners, and arrange bulk mailing within state or governing-document deadlines.
Review monthly financial reports and ensure that a management summary is submitted to the association Board of Directors.
Provide or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures needed to maintain the desired community appearance and operation.