Community Manager - Dedicated

Associated Asset Management (AAM)•Chandler, AZ

About The Position

AAM is seeking a Dedicated Community Manager for Lakewood Community. The role provides community association management and customer service, applying knowledge of CC&Rs, governing documents, management contracts, HOA operations, and applicable Arizona and federal statutes. The Community Manager works with AAM’s Management Team, homeowners, vendors, service providers, and the Board of Directors to support compliance, effective operations, and the community’s future growth. The position includes managing association communications, vendor contracts and work orders, budgets and financial reporting, invoices, meetings, and community events. It also includes developing and implementing policies and, as needed, interviewing, hiring, training, coaching, and terminating employees.

Requirements

Experience working with HOAs or other entities involving knowledge and enforcement of governing documents.
Excellent interpersonal skills, including being outgoing and communicative, socially oriented, poised, effective in groups, articulate, persuasive, and a strong public speaker.
Ability to manage multiple tasks simultaneously, establish priorities, and meet deadlines.
High attention to detail.
Exceptional organization and tracking skills.
Ability to function efficiently in a high-volume, fast-paced environment.
Ability to proficiently use computer programs and company database systems, including Microsoft Office, the internet, and email systems.
Ability to interact and work positively and effectively with staff and residents at all levels.
Ability to work collaboratively and cooperatively within the department and with other departments.

Responsibilities

Understand Association governing documents, including CC&Rs, Bylaws, and Rules and Regulations, as well as Arizona and federal statutes relating to Associations; partner with AAM’s Management Team to ensure compliance.
Interact frequently with homeowners, vendors, and service providers to promote and maintain high-quality customer service for the Association and AAM.
Research, create, and distribute communications to owners through newsletters, emails, and the web regarding Association activities and policies.
Solicit, negotiate, and execute contracts for Association vendors and service providers.
Prepare and submit bid specifications and work orders to vendors and service providers as needed.
Plan, budget, advertise, execute, and attend Association events with Board and Committee approval.
Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
Review, analyze, and present monthly management and financial reports; identify discrepancies and work with accounting to resolve them.
Research, prepare, and provide annual budgets to the Board of Directors; work with vendors and other Association service providers to obtain accurate budget data.
Review, modify, code, and approve Association invoices.
Schedule, organize, and facilitate annual Board of Directors meetings and other special meetings, providing leadership and professional guidance as required by Association policy and Arizona law.
Interview, hire, and train employees as needed; coach AAM employees regarding performance and expectations, and terminate employment relationships when required.
Take a proactive approach to management and provide leadership in planning future growth.
Perform other duties as directed.
Use a personal automobile to commute to and from assigned communities.
Walk and/or drive throughout the dedicated community to inspect common areas in accordance with the management contract.