Community Manager Jobs

About The Position

Requirements

• At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to manage apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenues, and coordinate a team.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, conflict-resolution, and customer-service skills.
• Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
• Required licenses and/or certifications as determined by State and local jurisdictions.
• Valid driver’s license to drive a golf cart on the property; on-site staff with golf-cart access must also have a valid driver’s license.
• Proficiency with internet, word-processing, spreadsheet, and database-management programs for reports and employment documents.
• Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
• Ability to access all exterior and interior parts of the property, community, and amenities.
• Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
• Routine local travel may be required for bank deposits, training classes, outreach events, or other job-related needs.

Nice To Haves

• Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
• Strong proficiency with property-management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

• Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
• Meet revenue targets by setting rent rates, ensuring rent and fees are collected and posted promptly, making bank deposits, and preparing and reviewing monthly financial status reports.
• Review and approve vendor, contractor, and service-provider invoices; reconcile work or purchases, verify insurance certificates, code charges, and coordinate related communications.
• Control expenditures within the approved budget and manage the petty cash fund.
• Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; evicting residents; and imposing and collecting allowable lease charges.
• Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
• Promote resident satisfaction and retention by responding to complaints, questions, requests, and service issues in a timely manner.
• Ensure maintenance team members meet Company standards for responding to and completing resident service requests.
• Conduct property inspections and address safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
• Supervise property staff, including interviewing, hiring, orienting, training, and managing performance in accordance with Company policies and practices.
• Support client/owner relationships by meeting with owners, conducting property tours, sharing performance updates, and responding to requests.
• Complete accounting, financial, administrative, and other reports and perform other duties as assigned or necessary.
• In California, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

• Competitive medical, dental, vision, disability, and life insurance; low or free basic medical costs for employee-only coverage.
• Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
• Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
• Six-week paid sabbatical after 10 years of service and every five years thereafter.
• 401(k) with Company match up to 6% of pay after six months of service.
• Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
• Employee Assistance Program.
• Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
• Charitable giving program and benefits.
• Potential eligibility for quarterly or annual performance-based bonus programs for corporate positions, or weekly, monthly, and/or quarterly bonus programs for onsite property positions.