Assistant Community Manager - Gallery 64

Greystar•Washington, DC

14d•$33 - $35•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. The role completes accounting and bookkeeping tasks, prepares monthly close-out and financial reports, processes invoices and payments, collects rent and other charges, makes bank deposits, and reconciles accounts. It also uses property management software to record, track, and report the community’s financial activity. The position supports resident relations, collections, lease enforcement, move-outs, and evictions, and may assist with leasing and marketing. When the Community Manager is absent, the Assistant Community Manager serves as the on-site supervisor, coordinating daily work and property operations. The role also helps maintain the client/owner relationship and may be required to travel locally or occasionally for work-related needs.

Requirements

At least 1–3 years of relevant residence life and/or property management experience demonstrating skills in community management, sales, marketing, and customer service.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Collect and post rent, fees, and other payments; prepare daily bank deposits; reconcile accounts; prepare financial reports; and process invoices and payables.
Use property management software to enter transactions and maintain system integrity through accurate updates and backups.
Review resident files and accounting records for unpaid balances and late fees, communicate with residents, collect delinquencies, and enforce lease terms.
Review and submit vendor, contractor, and service-provider invoices, reconcile work or purchases, obtain approvals, code charges, and coordinate related communications.
Follow established procedures for evictions, including notice requirements and representing the community in court hearings and eviction proceedings as required.
Process resident move-outs in accordance with lease terms, notice requirements, established procedures, and legal requirements, including applicable deposit and lease-cancellation fees.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues.
Act as on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing compliant community operations.
Assist with client/owner relations by meeting with owners, conducting community tours, sharing performance updates, and responding to requests.
May support leasing and marketing by greeting prospects, gathering information, showing apartments and models, closing leases, obtaining deposits, and assisting with rental applications and credit verification.
In California, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Medical, dental, vision, disability, and life insurance benefits, including low-cost or free basic medical coverage for employee-only enrollment.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.