Museum Assistant (Gallery/Visitor Assistant)

City of Fort Collins•Fort Collins, CO

1d•Onsite

About The Position

A Gallery Assistant–Visitor Experience Team Member helps create a welcoming and engaging museum experience. The position supports clean, functioning exhibits; engages with visitors and answers questions; assists with admission and membership; works in the museum store; and hosts groups, rentals, celebrations, and after-hours programs and events. Visitor Experience Team members have specialized work areas while remaining flexible across the museum. All team members receive Welcome Desk training and dedicated hours at the desk. This is an hourly, non-exempt, part-time position with the City of Fort Collins. The starting rate is $15.16 per hour. The position accrues sick time and personal time off and qualifies for prorated holiday pay. Museum employees receive a free museum membership during their employment. The employee reports to the Senior Manager overseeing Exhibits and Collections and has no supervisory responsibilities. Required availability is Saturdays from 8:30 a.m. to 5:15 p.m. with a 45-minute lunch; Sundays, alternating weekly between 8:30 a.m. and 12:45 p.m. or 1:00 p.m. and 5:15 p.m.; and Mondays from 9:00 a.m. to 12:30 p.m. One flexible weekday Welcome Desk shift is also required to complete a 20-hour workweek. The role calls for a collaborative, visitor-centered employee who is confident performing the work and receptive to feedback and new ideas. The employee should be able to work both independently and as part of a team, support operations across museum areas, and help deliver an outstanding visitor experience.

Requirements

Able to work collaboratively as part of a team and independently.
Knowledge of the museum gallery and other visitor spaces.
Proficiency with computer point-of-sale systems and cash handling.
Ability to assess and prioritize tasks.
Able to communicate clearly and effectively verbally and in writing.
Demonstrated cultural competence in interacting and building relationships with people of diverse identities, perspectives, and cultural backgrounds.
Strong learning orientation and ability to adapt to changing issues and trends.
Ability and interest in understanding diverse customer needs and delivering services that exceed expectations.
Ability and interest in using digital tools for organizational information and individual and teamwork.
Friendly, courteous, and customer-first approach; enjoys working with people and listens attentively.
Ability to ask clarifying questions, work effectively with a team, participate in joint problem-solving, and cooperate with coworkers.
Ability to follow rules, regulations, and policies; punctuality and reliability; willingness to contribute positively to change.
Regularly able to stand, walk, and sit, including extended walking and moderate physical activity; able to use hands to feel and manipulate tools and materials and reach with hands and arms; frequently lift and/or move up to 50 pounds.
One to two years of customer-service experience is preferred, not required.

Nice To Haves

One to two years of customer-service experience.
Ability to speak, read, and write a language other than English.

Responsibilities

Open, maintain, and close the museum gallery as part of daily routines.
Help visitors engage more deeply with interactive exhibits.
Work with colleagues to facilitate gallery programming and activities.
Conduct scheduled deeper cleaning of specified areas and materials.
Walk through and inspect the museum to ensure exhibits and facilities are clean and tidy, responding promptly to custodial issues when needed.
Observe galleries and public spaces and alert staff to issues requiring attention.
Maintain an adequate inventory of cleaning supplies and notify appropriate staff when supplies are needed.
Follow safety and risk-management procedures in public areas and workspaces.
Support other museum departments as operational needs require.
Welcome and engage guests, creating a positive environment at each point of interaction.
Serve as a first point of contact, provide museum information, answer questions, and route in-person and telephone inquiries appropriately.
Develop and maintain knowledge of museum experiences to provide visitors with accurate information.
Participate in meetings and work groups to share visitor feedback, observations, and opportunities to improve visitor services.
Explain admission options, including separately ticketed experiences and memberships, and maintain accurate data entry and sales records.
Provide membership information, including staffing the Membership table and explaining the membership program.
Assist with museum store sales, merchandise information and selection, and stocking.
Process daily sales and sales reports at point-of-sale locations and balance cash drawers.
Complete assignments requested by the Visitor Experience Manager.
Keep the Welcome Desk, lobby, museum store, and other public areas clean and organized.