Museum Associate (Visitor Services & Store)

Norman Rockwell Museum • Stockbridge, MA

6d

About The Position

The Museum Associate works in Visitor Services and the Museum Store, interacting with visitors in a welcoming environment and helping ensure they have an engaging, positive museum experience. The role includes admissions and visitor assistance, supporting the Museum Store and Café, explaining membership options, and assisting with programs and special experiences. Associates also support museum operations, the Museum’s mission, and safety policies. The position is part-time, scheduled three days per week, including one weekend day, and requires availability for one to two after-hours programs or special events per month.

Requirements

• Personable, with excellent communication skills.
• Able to work confidently, courteously, and efficiently in a busy environment.
• Demonstrated ability to use standard workplace technology, including Microsoft Office applications (Outlook, Word, and Excel), shared calendars, email, cloud-based file storage, and collaboration tools such as Teams.
• Able to follow documented procedures, maintain accurate digital records, and quickly learn and reliably use museum systems.
• Comfortable using a variety of technology systems and willing to help visitors use digital technology, including the mobile app, on campus.
• Enjoys interacting with customers and making recommendations.
• Desire to help visitors and fellow staff members have great experiences.

Nice To Haves

• Interest in visual arts and curiosity about Norman Rockwell and illustration art.

Responsibilities

• Greet individuals and bus groups, provide orientations, and recommend experiences available on campus.
• Sell Studio, Gallery, and Tour experiences and learn to use point-of-sale and reservation systems.
• Answer phones, direct calls, and assist guests with online bookings over the phone.
• Perform assigned opening and closing duties.
• Assist customers with purchases by maintaining familiarity with Museum Store merchandise.
• Operate the café cash register and follow health and safety practices; be willing to obtain TIPs Certification.
• Replenish inventory and arrange and display merchandise neatly and attractively.
• Explain membership benefits to new visitors and maintain familiarity with membership options.
• Assist with museum events and special experiences.
• Support museum operations and the Museum’s mission and safety policies to protect the collections, staff, and facility.
• Perform other duties as assigned.

Benefits

• 12-month membership to the Norman Rockwell Museum.
• Complimentary admission passes for friends and family.
• Staff Membership Card providing free admission to more than 40 museums, arts, and cultural attraction organizations in Massachusetts.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed