Temporary Visitor Services Associate

Cornell University • Ithaca, NY

1d • Onsite

About The Position

The Johnson Museum of Art is seeking a part-time, temporary Visitor Services Associate to support customer service and museum operations. This is a three-month, on-site position with the possibility of extension, for up to 19 hours per week. The rate of pay is $23.00–$23.50 per hour, depending on experience. The position does not support a hybrid or remote schedule or visa sponsorship.

In coordination with a supervisor, the associate maintains gallery and reception desk operations in accordance with museum and university policies. The role includes welcoming and assisting visitors, performing reception and administrative tasks, monitoring the lobby and surrounding areas, assisting with opening and closing, and supporting the Museum’s development department and event scheduling. The schedule is flexible and may include weekdays, evenings, and/or weekends.

Requirements

• High school diploma and related experience, or an equivalent combination of education and experience.
• Self-motivated, resourceful, reliable, encouraging, and team-minded.
• Strong customer service and relational skills.
• Effective written and verbal communication skills.
• Detail-oriented, with the ability to multitask in a fast-paced environment.
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.
• Ability to work a flexible schedule that may include weekdays, evenings, and/or weekends.
• Ability to alternate between sitting and standing for extended periods and use staircases repeatedly.

Nice To Haves

• Advanced working knowledge of Microsoft Office 365 products, including Word, Excel, PowerPoint, and Outlook.
• Experience with the 25Live web-based scheduling and calendar system.
• Experience with audio-visual equipment.
• High level of initiative.
• Background in security, event planning, and mentoring.

Responsibilities

• Maintain gallery and reception desk operations in accordance with museum and university policies.
• Greet visitors and provide information.
• Answer a multi-line telephone and log activities.
• Distribute keys and access cards.
• Maintain daily museum parking and maintenance logs.
• Monitor the lobby and surrounding areas.
• Assist with opening and closing procedures.
• Support the Museum’s development department and event scheduling using 25Live.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED