Seasonal Visitor Services Associate
About The Position
The Seasonal Visitor Services Associate (VSA) helps create a welcoming, informed, and memorable experience for guests visiting the Petersen Automotive Museum. As an initial point of contact, the VSA provides service at the Admissions Desk, processes ticket sales, promotes memberships and Vault experiences, and shares information about exhibitions, events, and visitor amenities. This seasonal role supports daily museum operations, peak attendance periods, holidays, and special events. It suits a customer-focused person who enjoys a fast-paced, team-oriented environment and engaging with visitors from diverse backgrounds. Weekend, holiday, and flexible scheduling availability is required.
Requirements
- Strong verbal communication and interpersonal skills, including the ability to engage positively with visitors of all ages and backgrounds.
- Excellent attention to detail and ability to handle monetary transactions accurately.
- Comfort learning and explaining membership benefits, ticket options, and museum offerings.
- Ability to work efficiently in a fast-paced environment while maintaining a welcoming and professional demeanor.
- Strong teamwork, problem-solving, and organizational skills.
- Reliability, adaptability, and willingness to assist with changing operational needs during busy periods and special events.
- Availability to work weekends, holidays, and a flexible seasonal schedule.
Nice To Haves
- Previous cashier, retail, admissions, hospitality, or customer service experience.
Responsibilities
- Welcome guests and provide friendly, professional, efficient customer service.
- Process transactions for general and advance admission, parking, memberships, Vault tours, group and school visits, and gift tickets or cards.
- Promote and upsell museum memberships and Vault experiences by explaining benefits and helping guests choose suitable options.
- Provide information about exhibitions, hours, programs, special events, visitor amenities, and wayfinding.
- Follow cash-handling procedures, balance assigned cash drawers, and review daily admissions transactions according to museum procedures.
- Conduct visitor surveys and collect feedback for guest experience initiatives.
- Assist with crowd management, guest flow, and other front-of-house responsibilities as needed.
- Collaborate with Visitor Services colleagues and other museum departments to support smooth operations and consistent communication.
- Keep the Admissions Desk and work area clean, organized, and professional.
- Follow museum policies, service standards, uniform requirements, and operational procedures.
- Perform other related duties and special projects as assigned.
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What This Job Offers
Education Level
No Education Listed
