Visitor Services Associate

Queens Museum • New York, NY

7d • Onsite

About The Position

The Visitor Services Associate is a temporary, hourly, non-exempt, non-supervisory, uniformed position on the Queens Museum’s Front of House team. Reporting to the Director of Museum Experience, the Associate is a public-facing representative who helps visitors have a positive experience by providing admissions, ticketing, wayfinding, and information about exhibitions, educational experiences, and public programs. The role is onsite at the Queens Museum and requires availability for at least two weekday shifts and one weekend shift, Wednesday through Sunday, between 9:30 a.m. and 5:30 p.m. The position pays $19 per hour and is not benefits-eligible.

Queens Museum seeks energetic, outgoing team players who help create a welcoming atmosphere in the galleries and at the Admissions Desk. Associates engage with visitors, share current information about Museum offerings and nearby cultural attractions and community resources in Flushing-Meadows Corona Park, and help address visitor questions and concerns. They also support the setup and facilitation of special events, public programs, and workshops. The Museum encourages bilingual and multilingual applicants and Queens residents to apply.

Requirements

• Prior work experience in customer service, hospitality, guest and concierge services, and/or museum visitor services.
• Prior customer service and cash-handling point-of-sale experience.
• Proficient computer skills.
• Ability to interface with the public.
• Strong interpersonal and communication skills, including the ability to communicate clearly, effectively, and professionally with visitors and staff.
• Ability to work high-volume public events with high attendance.
• Ability to thrive in culturally diverse and team settings.
• Must be available to work at least two weekdays and one weekend shift Wednesday through Sunday, between 9:30 a.m. and 5:30 p.m.
• Availability to work evenings, weekends, and holidays as needed.
• Interest in museums, arts and culture, community building, and learning.

Nice To Haves

• Spanish, Mandarin, Bangla, or ASL language skills are strongly desired.
• Bilingual or multilingual abilities; Queens residents are strongly encouraged to apply.

Responsibilities

• Support Visitor Services operations, including ticketing, admissions, wayfinding, line facilitation, school and group tours, and exhibition and event setups.
• Greet and warmly welcome visitors to the Queens Museum.
• Engage with visitors in the galleries and other public-facing areas.
• Inform visitors about the Museum’s exhibitions, educational experiences, and public programs.
• Stay informed about the Museum’s programmatic offerings and cultural attractions and community resources in Flushing-Meadows Corona Park.
• Take appropriate action to resolve visitor concerns and answer questions.
• Assist with setup, facilitation, and breakdown of special events, public programs, and workshops.
• Perform other related duties as assigned by management.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed