Visitor Services Coordinator - Gardens

Kennesaw -ga.gov•Kennesaw, GA

About The Position

The Visitor Services Coordinator reports to the Smith-Gilbert Gardens Executive Director and serves as the primary contact for visitors. The role oversees gift shop operations, coordinates membership promotions and sales, assists with marketing as directed, and supports special events. The position also handles financial and administrative work, including cash balancing, deposits, financial reconciliation, vendor invoices, and maintaining membership records.

Requirements

Bachelor’s degree and at least 2–3 years of retail management experience, preferably in a museum or nonprofit setting; alternatively, a high school diploma and 5 or more years of retail management experience in a museum or nonprofit setting may substitute for a college degree.
Demonstrated experience with financial processes and procedures.
Ability to work independently and as part of a team.
Ability to multitask while greeting visitors and maintaining attention to detail.
Computer literacy.
Verbal, written communication, and presentation skills, with proficient English-language skills, including spelling, punctuation, grammar, construction, and usage.
Ability to work with volunteers from diverse backgrounds and age groups.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Experience with eTapestry, Tyler, or Microsoft 365.
Retail management experience in a museum or nonprofit setting.

Responsibilities

Oversee daily visitation and serve as the primary on-site venue representative.
Welcome and assist visitors alongside the Program & Visitor Services Assistant, Gardens staff, and volunteers, including selling tickets and gift shop items, answering phone and email inquiries, and responding to visitor needs.
Assist the Executive Director in establishing, evaluating, and implementing visitor-services policies and procedures, and communicate with staff and volunteers to support compliance.
Manage all aspects of the gift shop, build the SGG brand, and develop a quality retail operation.
Forecast sales volume and establish quarterly sales goals.
Handle bank deposits and reporting through Tyler or a similar accounting platform.
Process Gardens invoices and purchase orders.
Prepare accounting and inventory reports as needed, including monthly and annual reports, and track income from admissions, gift shop and plant sales, events, and programs.
Coordinate membership activities, including promoting, selling, and tracking memberships with the Executive Director.
Maintain timely and relevant communication with garden members using established best practices.
Enter donations into SGG Foundation database records and prepare gift acknowledgement letters.
Assist with garden events.
Plan and conduct gift shop volunteer training as required, and coordinate gift shop volunteer schedules.
Order office and other supplies as needed.
Prepare reports on visitor demographics and membership sales.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision insurance, with HSA and FSA options; employer contribution to HSA plans.
Life and AD&D insurance for employees and dependents.
Employer-paid short- and long-term disability insurance for employees.
Accrued vacation and sick leave, with an option to sell back leave.
Tuition reimbursement; employer pays 70%.
12 paid holidays.
2 paid personal days.
Longevity pay bonuses after every 5 years.
Employer contribution of 1% on the first 2% of employee contributions toward a 457 deferred compensation plan.
Defined benefit pension plan with a 4% employee contribution; vested after 10 years.
Wellness benefits.