Visitor Services Coordinator - Gardens
About The Position
The Visitor Services Coordinator reports to the Smith-Gilbert Gardens Executive Director and serves as the primary contact for visitors. The role oversees gift shop retail operations, coordinates membership promotions and sales, assists with marketing functions as directed, and supports special events. It also handles cash receipts, bank deposits, financial reconciliation and reporting, vendor invoices, purchase orders, and maintenance of the membership database. The coordinator oversees daily visitation and acts as the primary on-site venue representative, assisting visitors alongside staff and volunteers. The position helps establish and implement visitor-services policies and procedures, manages the gift shop and its sales goals, coordinates gift shop volunteers, and supports garden events. It also promotes and tracks memberships, maintains member communications, records donations, prepares gift acknowledgements, and produces visitor-demographic and membership-sales reports. The role requires the ability to work independently and collaboratively, manage multiple tasks while attending to detail, communicate effectively in writing and verbally, and work with volunteers of diverse backgrounds and ages. Physical exertion is classified as medium work, including lifting up to 50 pounds at a time and frequently lifting or carrying objects up to 25 pounds. Essential functions are regularly performed without exposure to adverse environmental conditions.
Requirements
- Bachelor’s degree and at least 2–3 years of retail management experience, preferably in a museum or nonprofit setting; alternatively, a high school diploma and at least 5 years of retail management experience in a museum or nonprofit setting may substitute for a college degree.
- Demonstrated experience with financial processes and procedures.
- Ability to work independently and as part of a team.
- Ability to multitask, greet visitors, and maintain attention to detail.
- Computer literacy.
- Verbal, written, and presentation skills, including proficient English spelling, punctuation, grammar, construction, and usage.
- Ability to work with volunteers representing diverse backgrounds and ages.
- Ability to perform essential functions with or without reasonable accommodation.
- Ability to perform medium work, lifting up to 50 pounds at a time and frequently lifting or carrying objects weighing up to 25 pounds.
Nice To Haves
- Experience with eTapestry, Tyler, or Microsoft 365.
- Retail management experience in a museum or nonprofit setting.
Responsibilities
- Oversee daily visitation and serve as the primary on-site venue representative.
- Assist visitors with ticket and gift shop purchases, phone calls, email inquiries, and guest needs.
- Help establish, evaluate, implement, and communicate visitor-services policies and procedures.
- Manage all aspects of the gift shop, build the SGG brand, forecast volume, and establish quarterly sales goals.
- Handle bank deposits and report financial information using Tyler or a similar accounting platform.
- Process Gardens invoices and purchase orders; prepare accounting and inventory reports as needed.
- Track income from admissions, gift shop sales, plant sales, events, and programs.
- Coordinate garden memberships, including promotion, sales, tracking, member communications, and database maintenance.
- Enter donations into SGG Foundation database records and prepare gift acknowledgement letters.
- Assist with garden events.
- Plan and conduct gift shop volunteer training as required and coordinate volunteer schedules.
- Order office and other supplies as needed.
- Prepare reports on visitor demographics and membership sales.
- Perform other related duties as assigned.
Benefits
- Comprehensive medical, dental, and vision insurance with HSA and FSA options, including an employer contribution to HSA plans.
- Life and AD&D insurance for employees and dependents.
- Employer-paid short- and long-term disability insurance for employees.
- Accrued vacation and sick leave, with an option to sell back leave.
- Tuition reimbursement; employer pays 70%.
- 12 paid holidays.
- 2 paid personal days.
- Longevity pay bonuses after every 5 years.
- Employer contribution of 1% on the first 2% of employee contribution toward a 457 deferred compensation plan.
- Defined benefit pension plan with a 4% employee contribution; vested after 10 years.
- Wellness benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
