Visitor Services Associate

Queens Museum • Corona, NY

2d • Onsite

About The Position

Visitor Services Associates are public-facing representatives of the Queens Museum and part of the Visitor Services Team. They assist visitors in a cordial, service-oriented manner to support a positive museum experience. Associates provide admissions and wayfinding support and share information about the Museum’s exhibitions and programs, serving as an initial point of contact in the galleries and at the Admissions Desk. The Museum seeks energetic, outgoing candidates with an interest in art and culture, strong interpersonal and communication skills, and relevant customer or guest services experience. Bilingual and multilingual individuals and Queens residents are strongly encouraged to apply.

This is a temporary, hourly, non-exempt, non-supervisory, onsite position at the Queens Museum. It is uniformed, with branded QM clothing. Associates must be available for at least two weekday shifts and one weekend shift, Wednesday through Sunday, between 9:30 a.m. and 5:30 p.m. The rate of pay is $19.00 per hour. This position is not benefits-eligible.

Requirements

• Prior customer service and cash-handling point-of-sale experience.
• Proficient computer skills.
• Ability to interface with the public.
• Strong interpersonal and communication skills.
• Prior work experience in customer service, hospitality, guest and concierge services, and/or museum visitor services.
• Availability to work at least two weekdays and one weekend shift, Wednesday through Sunday, between 9:30 a.m. and 5:30 p.m.
• Availability to work evenings, weekends, and holidays as needed.

Nice To Haves

• Interest in museums, arts and culture, community building, and learning.
• Spanish, Mandarin, Bangla, or ASL language skills are strongly desired.
• Bilingual or multilingual abilities; residents of Queens are strongly encouraged to apply.

Responsibilities

• Support Visitor Services operations, including ticketing, admissions, wayfinding, line facilitation, school and group tours, and exhibition and event setups.
• Greet and warmly welcome each visitor upon arrival.
• Engage with visitors in the galleries and other public-facing areas.
• Inform visitors about the Museum’s exhibitions, educational experiences, and public programs.
• Stay current on Museum offerings and on cultural attractions and community resources in Flushing-Meadows Corona Park.
• Take appropriate action to resolve visitor concerns and answer questions.
• Help set up, facilitate, and break down special events, public programs, and workshops.
• Perform other related duties as assigned by management.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed