Temporary Visitor Services Associate

New England Botanic Garden • Boylston, MA

1d • $19 - $19 • Onsite

About The Position

Temporary Visitor Services Associates help facilitate visitor services at events held outside the Garden’s regular hours, including concerts, extended hours, and evening light shows. Duties may include directing visitors, ticket operations, membership sales, and answering calls to the Night Lights hotline. New employees receive customer service training and, as needed, training on ticketing and membership software and internal messaging software.

This seasonal, hourly, non-exempt position may involve up to five shifts per week, though work is typically limited to a few weeks of the year. Shifts are usually 2–8 hours long. For Night Lights 2026, associates must commit to at least three shifts per week from November 21 through January 3. Hotline shifts are 4 p.m.–7 p.m. daily; Night Lights admissions shifts last 4.5–5 hours, start as early as 3:30 p.m., and end by 10 p.m. Special event admissions shifts occur on selected days throughout the year, usually in the evening, with occasional daytime shifts.

Requirements

• Must be at least 16 years old; employees aged 16–17 must obtain and provide a work permit before beginning work.
• Must have previous customer service experience or an interest in learning customer service skills.
• Must be comfortable using computers in a fast-paced environment.
• Must be able to work independently or as part of a team.
• Must have reliable transportation to the Garden.
• Must be able to sit or stand in one area for extended periods.
• Must be able to work with appropriate computer and communications equipment.

Nice To Haves

• Experience handling cash and credit card transactions; training is provided.
• Experience working with the public.

Responsibilities

• Provide a professional, inclusive welcome for visitors.
• Give visitors general information, including suggested routes through the gardens or displays and the locations of facilities such as restrooms and food service.
• For admission shifts, greet visitors entering the property and sell admissions using the on-site point-of-sale system or check in visitors with pre-sold admissions using the ticket reservation system.
• For Night Lights hotline shifts, answer questions, sell tickets and memberships, and help ticket holders reschedule.
• Maintain basic familiarity with membership levels and benefits, and sell or renew memberships through the point-of-sale system.
• Be welcoming to staff and the public, respect staff differences and preferences, use gender-neutral communication, and respect everyone’s pronouns.
• Remain aware of surroundings and watch for possible threats to the safety of staff, the public, or NEBG; promptly report concerns.
• Comply with the current Employee Handbook, published personnel policies, and job description requirements.
• Perform other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed