Visitor Services Associate, Carnegie Museum of Natural History and Carnegie Museum of Art

Carnegie Museums•Pittsburgh, PA

3d•Onsite

About The Position

The Visitor Services Associate welcomes and assists individuals and groups at Carnegie Museum of Art and Carnegie Museum of Natural History. The role provides front-line customer service across admissions, memberships, visitor information, parking, coat check, school-group lunchroom support, and the central Oakland switchboard. Associates use a computerized ticketing and reservation system, handle and balance payments, support accessibility requests, and work with colleagues to provide a safe, welcoming, and positive visitor experience. This is a part-time union position requiring weekend and evening hours.

Requirements

High school diploma or equivalent.
At least one year of experience in retail or other public-contact employment.
Excellent customer service and communication skills.
Basic computer skills and the ability to be trained on the Siriusware ticketing system.
Ability to handle cash and credit card transactions and balance a cash drawer.
Ability to meet the position's physical requirements, including considerable walking and prolonged standing, movement throughout the museums, and manual dexterity to operate a computer and complete forms.
Weekend and evening availability.
Required Pennsylvania Act 153 clearances, or proof of application for the clearances, beginning at employment and as a condition of continued employment: Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Record Check, and FBI Fingerprint Criminal Background Check. Clearances are obtained as part of the new-hire process.

Nice To Haves

Cash-handling experience.

Responsibilities

Greet visitors at museum entrances and admission desks, provide information and directions, answer questions, and suggest ways to enhance the visitor experience.
Process group and individual admissions using the Ticketing and Reservation System, explain admission policies, complete transactions, and ensure the accuracy of admissions monies.
Present membership offers to every visitor, sell memberships, and provide onsite support to members with concerns or requests.
Handle cash and credit card transactions, count and sign for cash operating funds, double-count funds with the Admissions Manager or appointed Visitor Services supervisor at the end of the day, and balance the daily batch.
Welcome visitors at the parking lot entrance, conduct parking transactions, provide verbal assistance, direct traffic when needed, and assist with parking.
Maintain a real-time inventory of available parking spaces; deploy lot-full and parking-restriction signage and reserve spaces as needed.
Fulfill visitor accommodation requests, including providing sighted-guide assistance, limited ASL assistance, and wheelchairs.
Oversee coat check and greet school groups, assist with delivery of coats and lunches to the coatroom, and monitor the lunchroom to keep groups on schedule.
Cover the primary Oakland switchboard.
Attend ongoing training and develop the information, product knowledge, interpersonal skills, and communication skills needed for front-line service.
Attend accessibility-related customer service training and demonstrate competency in sighted-guide practices, accessible transactions, and limited useful ASL communication.
Attend emergency preparedness training and demonstrate understanding of Oakland emergency procedures.
Work cooperatively with staff to provide seamless customer service and treat visitors and coworkers with respect and dignity.
Help maintain a safe environment, report hazards and safety concerns, and act proactively to address safety.
Keep the admission desk clean and orderly, keep forms and materials stocked, and perform operator-level maintenance on the Ticketing and Reservation System, including changing printer tapes.
Perform other duties as assigned.