Hourly Pooled - Visitor Services Associate, University Art Museum

University of Wyoming•Laramie, WY

5d•Onsite

About The Position

Visitor Services Associates provide coverage for the University of Wyoming Art Museum’s Visitor Services desk and galleries, serving as the first point of contact for guests and visitors entering the Centennial Complex. They introduce visitors to the museum, answer general inquiries, direct calls, and serve as cashiers for the Museum Store. Associates welcome visitors into the galleries and help protect artwork by monitoring visitors and enforcing gallery rules. The role also supports museum attendance tracking, store sales, cash handling, inventory, daily cash sheets, and maintaining the cleanliness and appearance of the Visitor Services desk. Associates are expected to have basic knowledge of current exhibitions and answer visitor questions as needed. Other duties may be assigned.

Requirements

High school graduate or GED.
Comfortable working with the public.
Strong written and verbal communication skills.
Great organizational skills and attention to detail.
Excellent phone etiquette.

Nice To Haves

Previous customer service or front-line office experience.
Previous cash handling experience.
Familiarity with Microsoft Office products, including Outlook, Word, and Excel.
Data entry experience.
Enthusiasm for customer service.
Interest in the visual arts.

Responsibilities

Greet and assist museum visitors, including welcoming them on arrival and providing parking information.
Answer visitor questions and explain gallery rules and museum policies.
Promote the UW Art Museum’s exhibitions, public programming, and educational classes.
Answer and direct incoming phone calls and emails, taking messages as necessary.
Track and record museum attendance.
Facilitate Museum Store sales, handle cash, manage inventory, and complete daily cash sheets.
Maintain the cleanliness and appearance of the Visitor Services desk.
Welcome visitors into galleries, observe them, restate and enforce gallery rules, and walk through galleries when visitors are present to help protect artwork.
Maintain basic knowledge of current exhibitions and answer visitor questions as needed.
Perform other duties as assigned.