Visitor Services Associate, Carnegie Museum of Natural History and Carnegie Museum of Art

Carnegie Museums of Pittsburgh•Pittsburgh, PA

8d•Onsite

About The Position

The Visitor Services Associate greets and assists visitors at Carnegie Museum of Art and Carnegie Museum of Natural History, supporting a welcoming and positive visitor experience. The role processes individual and group admissions through a computerized ticketing system, sells memberships, answers questions about museum facilities and exhibitions, and responds to visitor requests and concerns. Other duties include operating the central Oakland switchboard, overseeing coat check, monitoring the school-group lunchroom, and providing visitor accommodations such as sighted-guide assistance, limited ASL communication, and wheelchairs. The associate also handles parking transactions at the lot entrance and exit, directs traffic, assists visitors with parking, tracks available parking spaces in real time, and deploys parking signage or reserves spaces as needed. The role requires courteous public communication, teamwork, safety awareness, accurate cash handling and reconciliation, and participation in relevant customer-service, accessibility, and emergency-preparedness training. Weekend and evening hours are required. This is a part-time union position.

Requirements

High school diploma or equivalent.
At least one year of experience in retail or other public-contact employment.
Excellent customer-service and communication skills.
Basic computer skills and the ability to be trained on the Siriusware ticketing system.
Ability to handle cash and credit-card transactions and balance a cash drawer.
Availability to work weekends and evenings.
Ability to walk and stand for long periods and move throughout the museums.
Manual dexterity to operate a computer and manually complete forms.
Required Pennsylvania Act 153 clearances, or proof of application: Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Record Check, and FBI Fingerprint Criminal Background Check. Clearances are obtained as part of the new-hire process and are a condition of continued employment.

Nice To Haves

Cash-handling experience preferred.

Responsibilities

Greet visitors at the museums, welcome them, and direct them to admission desks.
Process individual and group admissions using the Ticketing and Reservation System and ensure admission funds are accurate.
Present membership offers to every visitor, complete membership transactions as needed, and assist members with onsite concerns or requests.
Provide information, assistance, and suggestions to enhance visitors’ experiences and resolve their requests, problems, or concerns.
Conduct parking transactions, provide verbal assistance, direct traffic when needed, and maintain a real-time inventory of available parking spaces.
Deploy parking restriction or “lot full” signage and reserve parking spaces as needed.
Provide visitor accommodations, including sighted-guide assistance, limited ASL assistance, and wheelchairs.
Count and sign for cash operating funds; conduct a double count with the Admissions Manager or appointed Visitor Services supervisor at day’s end and balance the daily batch.
Greet school groups and assist with delivery of coats and lunches to the coatroom.
Monitor the lunchroom to help keep school groups on schedule and oversee coat check.
Cover the primary Oakland switchboard as assigned.
Maintain a clean and orderly admission desk, keep forms and materials stocked, and perform operator-level maintenance on the Ticketing and Reservation System, including changing printer tapes.
Attend ongoing training and develop the information, product knowledge, interpersonal skills, and communication skills needed for successful front-line service.
Attend accessibility-related customer-service training and demonstrate competency in sighted-guide practices, transactions, and limited useful ASL communication.
Attend emergency-preparedness training and demonstrate understanding of Oakland emergency procedures.
Communicate courteously and sensitively, maintain a positive and professional image, cooperate with staff to provide seamless service, and treat coworkers and visitors with respect and dignity.
Act proactively to maintain a safe environment and notify appropriate personnel about safety hazards or concerns.
Perform other duties as assigned.