Hourly Pooled - Visitor Services Associate, University Art Museum

University of Wyoming • Laramie, NY

4d • Onsite

About The Position

Visitor Services Associates provide coverage for the UW Art Museum’s Visitor Services desk and galleries and serve as the first point of contact for guests entering the Centennial Complex. They introduce visitors to the museum, answer general inquiries, direct calls, and serve as cashier for the Museum Store. They welcome visitors into the galleries and help protect artwork by monitoring visitors and enforcing gallery rules.

The role also involves promoting the museum’s exhibitions, public programming, and educational classes; responding to phone calls and emails; recording attendance; facilitating store sales and handling cash; maintaining inventory and daily cash sheets; and keeping the Visitor Services desk clean and presentable. Associates should have basic knowledge of current exhibitions and answer visitors’ questions as needed. Other duties may be assigned.

This is an on-campus position at the University of Wyoming in Laramie, Wyoming. The successful candidate must be available to work on campus and perform the essential job functions there.

Requirements

• High school graduate or GED.
• Comfort working with the public.
• Strong written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Excellent phone etiquette.
• Must be available to work on campus and perform essential job functions there.

Nice To Haves

• Previous customer service or front-line office experience.
• Previous cash handling experience.
• Familiarity with Microsoft Office products, including Outlook, Word, and Excel.
• Data entry experience.
• Enthusiasm for customer service.
• Interest in the visual arts.

Responsibilities

• Welcome and assist museum visitors, provide parking information, answer questions, and explain gallery rules and museum policies.
• Promote the UW Art Museum’s exhibitions, public programming, and educational classes.
• Answer and direct incoming phone calls and emails, taking messages as necessary.
• Track and record museum attendance.
• Facilitate Museum Store sales, handle cash, maintain inventory, and complete daily cash sheets.
• Maintain the cleanliness and appearance of the Visitor Services desk.
• Welcome visitors into the galleries, observe them, restate and enforce gallery rules, and walk through galleries while visitors are present to help protect artwork.
• Maintain basic knowledge of current exhibitions and answer visitor questions.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED