Visitor Services Associate, Carnegie Museum of Natural History and Carnegie Museum of Art

Carnegie Museums•Pittsburgh, PA

About The Position

The Visitor Services Associate greets individuals and groups at the Carnegie Museums of Art and Natural History and helps provide a welcoming, safe, and positive visitor experience. The role includes processing admissions and memberships, providing information about museum facilities and exhibitions, supporting visitor accommodations, and assisting with parking operations. Associates may also oversee coat check, monitor the school-group lunchroom, and cover the central Oakland switchboard. This is a part-time union position.

Requirements

High school diploma or equivalent.
At least one year of experience in retail or another public-contact position.
Excellent customer service and communication skills.
Basic computer skills and ability to be trained on the Siriusware ticketing system.
Ability to handle cash and credit card transactions and balance a cash drawer.
Ability to walk and stand for long periods, move throughout the museums, and manually operate a computer and fill out forms.
Availability to work weekends and evenings.

Nice To Haves

Cash-handling experience.

Responsibilities

Greet and welcome museum visitors and school groups, provide directions and information, answer questions, and offer suggestions to enhance the visitor experience.
Process group and individual admissions through the ticketing and reservation system, explain admission policies, and ensure admission transactions and monies are accurate.
Present membership offers to visitors, complete membership transactions, and provide onsite support to members with concerns or requests.
Count and sign for cash operating funds, conduct end-of-day double counts with a manager or supervisor, and balance the daily batch and cash drawer.
Greet visitors at the parking lot entrance, conduct parking transactions, provide verbal assistance, direct traffic, and maintain real-time inventory of available spaces.
Deploy parking restriction and lot-full signage and reserve parking spaces as needed.
Fulfill visitor accommodation requests, including providing sighted-guide assistance, limited ASL assistance, and wheelchairs.
Assist with school-group coat and lunch delivery and monitor the lunchroom to help keep groups on schedule.
Oversee coat check and keep the admission desk clean, orderly, and stocked with necessary forms and materials.
Cover shifts on the primary Oakland switchboard.
Attend ongoing and emergency-preparedness training and develop the product knowledge and communication skills needed for successful front-line service.
Follow Oakland emergency procedures, promote a safe environment, and notify appropriate personnel about safety hazards and concerns.
Cooperate with staff to provide seamless customer service and treat visitors and coworkers with respect and dignity.
Perform operator-level maintenance on the ticketing and reservation system, including changing printer tapes.
Perform other duties as assigned.