Explorer - Museum of Natural Curiosity

Thanksgiving Point Institute•Lehi, UT

About The Position

As an Explorer at Thanksgiving Point’s Museum of Natural Curiosity, you will help create a world-class experience for guests. You will welcome, guide, and engage visitors as they explore more than 400 hands-on exhibits, including the Rainforest, Kidopolis, Water Works, and Discovery Garden. The role offers experience and skill development in customer service, retail, STEM, guest management, and programming. By facilitating learning experiences, you will also develop compassion, curiosity, and confidence.

Requirements

Strong communication and customer service skills.
A collaborative approach to the workplace and the ability to give and receive constructive feedback.
Comfort working around and with snakes, turtles, and large crowds.
An enthusiastic, can-do approach to work.
Ability to work patiently in high-activity, high-energy, noisy environments.
Ability and willingness to learn cash register operation, money handling, and facilitation best practices and skills.
Comfort initiating conversations and exploring with guests, including enforcing safety procedures with compassion, confidence, and curiosity.
Ability to meet physical demands that may include lifting 25 pounds, climbing stairs, bending, standing for extended periods, and manipulating small objects.
At least 16 years old.
Must pass a background check.

Responsibilities

Interact with and engage visitors of all ages to support family learning, guide exploration, and encourage critical thinking.
Provide exceptional guest service by monitoring and assisting guests.
Operate the cashier at the front desk and gift shop.
Facilitate inquiry-based learning experiences.
Collaborate with coworkers.
Help maintain an orderly, safe, clean, and compassionate environment for the team and guests.
Maintain comprehensive knowledge of Thanksgiving Point venues and activities.
Model curiosity and create positive, meaningful experiences.
Evaluate visitor experiences using appropriate tools and methodologies.
Assist guests as they explore exhibits and activities.
Welcome and include all guests.
Adhere to all rules and regulations.
Represent Thanksgiving Point’s mission, values, and policies with compassion, curiosity, and confidence.
Perform other duties as assigned by a manager or supervisor.