Temp/Seasonal Visitor Service Staff Assistant (Mennello Museum)

City of Orlando • Orlando, FL

1d

About The Position

The Visitor Service Staff Assistant supports visitor services operations at the Mennello Museum. Duties include welcoming guests, handling admission, tracking demographic data, and communicating information about the museum and its programs. The role also provides program assistance throughout the museum and supports special events, including setup and breakdown. The position is part-time, approximately 20 hours per week, generally Friday through Sunday, with additional evening hours required for programs and special events. It is a temporary/seasonal contract that may be renewed annually based on performance and business need. There is no guaranteed number of hours and no benefits.

Requirements

• A bachelor’s degree and at least one year of experience in visitor or guest service or education are required; museum experience is preferred.
• Excellent customer service skills and the ability to work well with a diverse group of colleagues.
• Flexibility in responding to changing daily needs and the ability to work in a fast-paced environment.
• Essential computer skills and the ability to learn and adapt to ticketing and customer relationship software.
• Ability to communicate professionally in English in person, by telephone, email, and other electronic means.
• Ability to move about the work area, between buildings, and across exterior museum grounds; handle various types of media and equipment; and visually or otherwise identify, observe, and assess.
• Ability to occasionally lift up to 25 pounds unassisted.
• Some physical labor is required, including moving brochure boxes, chairs, and tables.

Nice To Haves

• Experience in visitor or guest service or education in a museum setting.

Responsibilities

• Welcome museum guests and provide visitor information.
• Handle guest admission and track demographic data.
• Communicate information about the museum and its programs.
• Provide program assistance throughout the museum.
• Assist with special event setup and breakdown.
• Adapt to changing daily needs and provide a quality visitor education experience.
• Perform visitor service operations outdoors when required.

What This Job Offers

• Job Type: Part-time