Branch Manager

United Community Bank•Melbourne, FL

15d

About The Position

The Branch Manager performs customer service, sales, and lending activities to promote branch growth. The role manages the branch’s day-to-day operations, facility, staff, growth, and profitability, and helps mentor, develop, and supervise branch employees. The manager works to achieve sales and service goals, maintain operational excellence, strengthen customer relationships, support consumer and small business lending, and participate in community and business development activities. This position is full-time, generally Monday through Friday, with flexibility to work evenings and weekends as needed. It requires up to 25% travel. The role is exempt and includes employee coaching, development, and performance management responsibilities. Employment requires passing criminal background and credit checks, as well as initial NMLS registration and annual renewal, including fingerprinting and background checks.

Requirements

High school diploma or equivalent.
Minimum 3 years of banking experience.
Consumer/residential lending experience.
Supervisory experience.
Good interpersonal communication and supervisory skills.
Thorough knowledge of consumer and small business lending operations, teller and CSR functions, and bank products and services.
Proficiency in Microsoft Office programs.
Strong verbal and written communication skills.
Ability to adapt to change.
Must pass a criminal background and credit check.
Initial NMLS registration and annual renewal are required, including fingerprinting and background checks.

Nice To Haves

Bachelor’s degree.
Background in financial operating policies and procedures, state and federal banking regulations, employee development, and public relations.

Responsibilities

Manage the branch’s overall operations, growth, and profitability.
Be cross-trained on all branch functions.
Manage the day-to-day operations of the branch facility and staff.
Use reports and other resources to maximize results for the branch and staff.
Maximize branch revenues, sales, and customer satisfaction, including Customer Service Profiles (CSP) scores, while minimizing operating losses.
Participate in hiring, onboarding, disciplining, and rewarding staff; manage employee performance and coach employees for optimal performance.
Communicate goals to staff and monitor progress consistently.
Assist in creating and maintaining the branch business plan.
Participate proactively in business development to grow the branch.
Conduct business calling and sales programs.
Update and monitor sales activities using 360 View.
Develop and maintain a diversified loan and deposit portfolio based on current campaign focus.
Participate in the community and maintain good public relations.
Implement controls to protect the bank in accordance with policies and procedures.
Serve as the chief communicator on topics pertaining to branch staff.
Interview consumer loan applicants, including real-estate loan applicants, and request specified application information.
Recommend and outline loan terms.
Complete required compliance training, including Bank Secrecy Act/anti-money laundering training, and participate in internal and external training programs, online training, meetings, seminars, and conferences.